Ocean 17
Level 1 (86 points)
Mac OS X

Q: Instagram Zoom doesn't work on my iPhone

Two weeks ago Instagram updated to zoom.

 

I have the latest updates in IOS and Instagram, but I cannot zoom into pictures.

 

It's a great, new feature, and today my makeup artist showed me the feature on his iPhone 5 (or was it a 4, it was tiny)

 

For his older iPhone is was working, but I can't zoom in my 6 plus.

 

Why? What's wrong with my iPhone 6 Plus that this feature isn't working?

iPhone 6 Plus, iOS 9.3.5, 64 Gb

Posted on Sep 14, 2016 11:13 PM

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Ocean 17

Q: Instagram Zoom doesn't work on my iPhone

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  • Helpful answers

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  • by Mutaz Badawi,Helpful

    Mutaz Badawi Mutaz Badawi Sep 14, 2016 11:40 PM in response to Ocean 17
    Level 1 (86 points)
    iCloud
    Sep 14, 2016 11:40 PM in response to Ocean 17

    Hi,

     

    I had the same issue before on my iPhone 6S, only you need to do the following:

     

    Hard reset your iPhone then try the zoom feature if still not working uninstall the Instagram then reinstall it after its installed do the hard reset again then try the zoom feature.

     

    Hopefully it will work .

  • by Ocean 17,

    Ocean 17 Ocean 17 Sep 14, 2016 11:30 PM in response to Mutaz Badawi
    Level 1 (86 points)
    Mac OS X
    Sep 14, 2016 11:30 PM in response to Mutaz Badawi

    Thanks.

     

    But doesn't a hard reset delete all the data on the iPhone?

  • by Mutaz Badawi,Helpful

    Mutaz Badawi Mutaz Badawi Sep 14, 2016 11:40 PM in response to Ocean 17
    Level 1 (86 points)
    iCloud
    Sep 14, 2016 11:40 PM in response to Ocean 17

    No, it will not delete anything from your iPhone.

     

    The hard reset is to press the power key and the home button at the same time and keep pressing them till the iPhone restart and the Apple logo appears on the screen then release your fingers .

  • by Ocean 17,

    Ocean 17 Ocean 17 Sep 14, 2016 11:40 PM in response to Mutaz Badawi
    Level 1 (86 points)
    Mac OS X
    Sep 14, 2016 11:40 PM in response to Mutaz Badawi

    Thanks.

     

    There are two different versions of hard resets ghosting through the internet.

     

    One is the two button version you told me, and one is the complete reset through the iPhone menu, here's the Gizmodo link:

     

    http://www.ubergizmo.com/how-to/how-to-reset-the-iphone/

     

    They call the two-button reset a "soft reset". But it looks like they are wrong. Looks like they erroneously call a complete wipe a reset.

  • by Mutaz Badawi,

    Mutaz Badawi Mutaz Badawi Sep 14, 2016 11:52 PM in response to Ocean 17
    Level 1 (86 points)
    iCloud
    Sep 14, 2016 11:52 PM in response to Ocean 17

    Thanks for sharing this, actually the other one its under the rest tap but its called "Erase All Content and Settings"

  • by JJ_Rican,

    JJ_Rican JJ_Rican Sep 16, 2016 4:04 AM in response to Ocean 17
    Level 1 (8 points)
    iPhone
    Sep 16, 2016 4:04 AM in response to Ocean 17

    The hard resets didn't work for me. I'm having the same issue. No zoom.

  • by ptpaton,

    ptpaton ptpaton Sep 19, 2016 12:40 AM in response to Ocean 17
    Level 1 (4 points)
    iPhone
    Sep 19, 2016 12:40 AM in response to Ocean 17

    iPhone 6s.  Same problem here...I'm glad I'm not the only one.  Everyone I show the issue to is like, "huh...that's weird, it works on mine..."  Wasn't working on iOS 9.3.5.  Just updated to iOS 10 with Instgram v 9.3.  Wouldn't zoom.  Tried deleting the app, reinstalling and performing a hard reset.  Didn't work.  Tried signing in through Facebook and through user name.  Neither worked.  Removed the screen protector to see if that was the issue and still didn't work.  Can't find any relevant threads on a google search or instagram help.  Any further ideas?  Any settings on the phone that I can report to help shed some light on the issue?

  • by Ocean 17,

    Ocean 17 Ocean 17 Sep 19, 2016 12:43 AM in response to JJ_Rican
    Level 1 (86 points)
    Mac OS X
    Sep 19, 2016 12:43 AM in response to JJ_Rican

    What phone are you on?

     

    Could it be that this affects newer phones only?

  • by ptpaton,

    ptpaton ptpaton Sep 19, 2016 12:45 AM in response to Ocean 17
    Level 1 (4 points)
    iPhone
    Sep 19, 2016 12:45 AM in response to Ocean 17

    iPhone 6s

  • by Ocean 17,

    Ocean 17 Ocean 17 Sep 19, 2016 12:46 AM in response to ptpaton
    Level 1 (86 points)
    Mac OS X
    Sep 19, 2016 12:46 AM in response to ptpaton

    That phone where I saw it working was an old phone. That's the only hint I have.

     

    But there are other bugs showing up on Instagram. In photo credits, when I click on someone's @name , then in half the cases the page that opens has no images. Only the top bar with follower counts and follow button, but the image area is white.

     

    With others it works.

     

    I suspect they added  A LOT of bugs in the most recent update.

  • by ptpaton,

    ptpaton ptpaton Sep 19, 2016 12:52 AM in response to Ocean 17
    Level 1 (4 points)
    iPhone
    Sep 19, 2016 12:52 AM in response to Ocean 17

    Ok thanks for the reply.  If you get it working, please let me know

  • by redmikita,

    redmikita redmikita Sep 20, 2016 8:04 AM in response to Ocean 17
    Level 1 (4 points)
    Sep 20, 2016 8:04 AM in response to Ocean 17

    Same issue here.  Cannot zoom on Instagram.  I have 6SPlus.  Have hard-rebooted and deleted Insta app with no luck.  Hopefully someone can shed some light. 

  • by sleepysolis,

    sleepysolis sleepysolis Sep 20, 2016 1:07 PM in response to Ocean 17
    Level 1 (4 points)
    iPhone
    Sep 20, 2016 1:07 PM in response to Ocean 17

    I'm having the exact same issue. I've tried everything as well with no luck

  • by JJ_Rican,

    JJ_Rican JJ_Rican Sep 26, 2016 12:52 PM in response to Ocean 17
    Level 1 (8 points)
    iPhone
    Sep 26, 2016 12:52 PM in response to Ocean 17

    I have an iPhone 5s with latest iOS 10.0.2 and Instagram version 9.3.

    I Deleted the app and re installed and inatagram zoom feature  worked for about 5 seconds until I switched to use another app. I closed the app and re opened and it no longer worked.

    I Deleted again and re installed and the same thing happened where it worked until I used another app.

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