Ocean 17
Level 1 (86 points)
Mac OS X

Q: Instagram Zoom doesn't work on my iPhone

Two weeks ago Instagram updated to zoom.

 

I have the latest updates in IOS and Instagram, but I cannot zoom into pictures.

 

It's a great, new feature, and today my makeup artist showed me the feature on his iPhone 5 (or was it a 4, it was tiny)

 

For his older iPhone is was working, but I can't zoom in my 6 plus.

 

Why? What's wrong with my iPhone 6 Plus that this feature isn't working?

iPhone 6 Plus, iOS 9.3.5, 64 Gb

Posted on Sep 14, 2016 11:13 PM

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Ocean 17

Q: Instagram Zoom doesn't work on my iPhone

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  • by JBP1998,

    JBP1998 JBP1998 Oct 22, 2016 1:26 AM in response to JJ_Rican
    Level 1 (4 points)
    Oct 22, 2016 1:26 AM in response to JJ_Rican

    I'M having exact same issues with iPhone 6.uninstalled Instagram app, reinstalled worked on pic then didn't work again. Tried hard reset, that didn't work either. Have sent message to Instagram about problem, no response. Can Apple address this problem? The zoom feature worked the first 24 hours after it was released and then no longer worked after that. How do we get Apple to respond to this issue?

  • by JJ_Rican,

    JJ_Rican JJ_Rican Oct 22, 2016 2:10 AM in response to JBP1998
    Level 1 (8 points)
    iPhone
    Oct 22, 2016 2:10 AM in response to JBP1998

    Its not an Apple problem, it's an Instagram problem. This issue seems to affect some instagram accounts while it does not affect others. If you were to allow someone that has the zoom feature log into their account from your phone, you will see that they will continue to have the ability to zoom. When you log back in to your account you wil not have it.

    Just continue to report the issue directly to Instagram.

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