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IOS 10 mail puts messages threads in seemingly random order

Since the IOS 10 Update email message threads on my iPhone 6+ are in a really weird order. There seems to be no real order to how the messages are displayed once you click on the thread.

The first message in the thread seems to be randomly placed under some of the replies, and occasionally the entire thread will be under one of the replies as if the message breaks were not detected.


I have Enabled the "Most Recent Messages on Top" setting which has meant the last message and your entry point to the thread is at the top (rather than in the middle with this setting disabled), but the message order still has the above quirks.


The issue is the same in my Office 365 mailbox and Hotmail.

iPhone 6 Plus, iOS 10

Posted on Sep 15, 2016 2:15 AM

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Posted on Jan 4, 2017 7:56 PM

From an article I found on CNet


"You can tap that blue-arrow button to view the subject lines of all the emails in a thread without leaving the main view of your inbox. It's a convenient way to locate a specific email in a thread. The messages in this expanded view are ordered so that the most recent message is at the top."


The double blue arrow pointing to the right located to the right of the date will drop down the list of related emails. Then you can click into just the one you want.


Also sometimes if you swipe the message to the left and click more you can click show related messages and it brings you to another screen with the list of messages. However this doesn't seem to consistently work for me and I can't figure out why it works sometimes and why it doesn't. My best guess is I think either all of the messages in the thread either have to be read or unread for this 2nd option to work.


The first option though definitely works thank goodness

62 replies
Question marked as Best reply

Jan 4, 2017 7:56 PM in response to manualoverride

From an article I found on CNet


"You can tap that blue-arrow button to view the subject lines of all the emails in a thread without leaving the main view of your inbox. It's a convenient way to locate a specific email in a thread. The messages in this expanded view are ordered so that the most recent message is at the top."


The double blue arrow pointing to the right located to the right of the date will drop down the list of related emails. Then you can click into just the one you want.


Also sometimes if you swipe the message to the left and click more you can click show related messages and it brings you to another screen with the list of messages. However this doesn't seem to consistently work for me and I can't figure out why it works sometimes and why it doesn't. My best guess is I think either all of the messages in the thread either have to be read or unread for this 2nd option to work.


The first option though definitely works thank goodness

May 11, 2017 4:24 PM in response to manualoverride

Whoever thought when reading an email reply, that showing the original email in the chain rather than the email to which the user is replying immediately following the reply has never had a complex conversation via email. To further cloud this bumble, Apple decided to hide the email to which the current email is a reply amidst a jumbled, unorganized, set of preview panes (did I mention in no particular order?) with a see more option. I've got all the right toggles toggled and it's still unworkable. For a person that gets an email every minute, this is a train wreck. I spend more time searching for the email that someone is replying to than I care to admit. I already work 110 hours a week. Thanks, Apple, for making it 120.

Sep 21, 2016 1:43 PM in response to jpgavin

most recent isnt much help. Turning it off isn't the option either. I've managed my Email my thread for along time it used to go into another window and give a list of emails associated with the thread. I could easily select the one I was needing. Now I have to scroll 50 pages to find what Im needing. for a thread of 2 emails it migj work. Not when you have 30.

Sep 26, 2016 8:48 AM in response to NinWin

Sreveals Jobs would've fired whoever thought this was a good idea. It is the most over-complicating change I've yet to see on an iOS update, and it's only purpose seems to be either driving people into hatred for ios10 OR migrating away from using Mail altogether.


Seriously, Apple: FIX THIS. It's absolutely awful.

Sep 26, 2016 4:37 PM in response to manualoverride

Apple please look into this as it has made managing mails almost impossible using iPhone. please look the mail application version before IOS 10 in that managing threads was straight forward as on clicking the thread it took to a different screen where it displayed all the emails in the thread as a seperate item and it was easy to chose one of your choice to respond to. Today in current version I don't even understand as it shows all the emails jumbled in one page. It is unusable. Or someone please suggest if only mail application can be reverted back somehow.

Sep 28, 2016 7:57 AM in response to inxs4

Completely agree. Need the list of messages back in order to efficiently find the particular message in the thread. In the new disastrous interface, you have to scroll for miles and hope to recognize the feeble break between messages. It also seems to include a ton more junk/code/crap in the email when the Organize by Thread option is on. The changes maker there application almost useless to folks who rely in threaded conversations.

IOS 10 mail puts messages threads in seemingly random order

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