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Helpful answers
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Sep 15, 2016 5:27 PM in response to Kerijaby AppleJen77,Hello there, Kerija!
Thanks for reaching out to the Apple Support Communities! It sounds like you are trying to update to iOS 10 on your iPhone and having an issue. I know how important it is to be able to update to the latest operating system. Check out this article with steps to Get help with over-the-air iOS updates. This will give you steps to try in this situation that will help you to be able to update the iPhone.
If those steps don't work, check out this article that has more steps for you too Update the iOS software on your iPhone, iPad, or iPod touch.
Cheers!
