emandair

Q: Iphone wont connect to Itunes player

I have downloaded the latest update of the Itunes player on my laptop. I would like to connect my iphone 6s to this so I can backup my music before downloading ios 10 but (even though my phone has connected to my laptop) it isnt registering its connected on the Itunes player.

I've tried turning the laptop on and off again and have tried different USB ports but none of that is working. I have never had this problem before!

Should I download the ios 10 update first and just hope for the best? any help would be greatly appreciated! thanks!

iPhone 6s

Posted on Sep 15, 2016 5:35 AM

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Q: Iphone wont connect to Itunes player

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  • by Ella Fitzgerald,Apple recommended

    Ella Fitzgerald Ella Fitzgerald Sep 15, 2016 5:40 AM in response to emandair
    Level 4 (2,053 points)
    iPhone
    Sep 15, 2016 5:40 AM in response to emandair
  • by turingtest2,

    turingtest2 turingtest2 Sep 15, 2016 1:26 PM in response to emandair
    Level 10 (85,769 points)
    iPod
    Sep 15, 2016 1:26 PM in response to emandair

    Resolve the connection issue and backup your device before updating to iOS 10, just in case.

     

     

     

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer, or Have Disk
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.5.1.21 to 12.4.3.1 or 12.4.2.4, for example, then you'll also need to roll back the library database using the method described inEmpty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2

  • by zachary smoot,

    zachary smoot zachary smoot Sep 20, 2016 2:20 PM in response to turingtest2
    Level 1 (13 points)
    iTunes
    Sep 20, 2016 2:20 PM in response to turingtest2

    Updating the Apple Mobile Device driver worked for me. I recently plugged my iPhone 6 into iTunes and thought I might as well back it up while there, it told me to update iTunes so I did. And it no longer recognized my phone. Looking around I found this advice but was not optimistic as it did recognize my iPad  but thought I may as well try it...and it worked.

  • by turingtest2,

    turingtest2 turingtest2 Sep 20, 2016 2:42 PM in response to zachary smoot
    Level 10 (85,769 points)
    iPod
    Sep 20, 2016 2:42 PM in response to zachary smoot

     

     

    tt2