Tavi33

Q: Backup password

Hi guys,

so...i forgot my backup password and now I have a problem:D
i really need that password but I already read that there is no possibility to open my latest backup without the password. I'm really really really desperate now...
Please can anyone tell me what I can do now.

 

Tavi33

iPhone 6, iOS 9.3.4

Posted on Sep 15, 2016 5:32 AM

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Q: Backup password

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  • Helpful answers

  • by Ella Fitzgerald,

    Ella Fitzgerald Ella Fitzgerald Sep 15, 2016 5:37 AM in response to Tavi33
    Level 4 (2,542 points)
    iPhone
    Sep 15, 2016 5:37 AM in response to Tavi33

    Hello,

    If you forgot your password, the only way to turn off backup encryption on your device is to erase your device and set up as new. Erasing removes all data from your device. If you don't want to erase your device, restore from an iCloud backup instead.


    See more information here About encrypted backups in iTunes - Apple Support

  • by Tavi33,

    Tavi33 Tavi33 Sep 15, 2016 7:48 AM in response to Ella Fitzgerald
    Level 1 (8 points)
    iTunes
    Sep 15, 2016 7:48 AM in response to Ella Fitzgerald

    okay.
    I'm going to explain you the whole problem.
    Some weeks ago my iphone fell in the toilet I sent it to away (I'm from Germany and I sent it to unitel2000, also here in Germany) and they tried to save it but the waterdamage was to big and can't use it anymore. The only thing they can do is to save my backup and send me a new iphone with my latest backup but they need the password. On my laptop I have an older backup. If I erase my device and set it up as new, will it be possible for the people of unitel to get to my backup or will the password be still on that backup on my damaged iphone?

    I hope you understand what I mean and that you can help me again.

     

    Tavi33

     

    Sorry for my bad english

  • by javaliga,

    javaliga javaliga Sep 15, 2016 8:03 AM in response to Tavi33
    Level 4 (3,594 points)
    iCloud
    Sep 15, 2016 8:03 AM in response to Tavi33

    As this article says:

    About encrypted backups in iTunes - Apple Support

    There is no way to recover your information or turn off Encrypt Backup if you lose or forget the password.

     

    The only way to "remove" the encryption (without knowing the password) is something like this:

     

    1. Backup to iCloud.

    2. Then erase the phone.

    3. Then backup to iTunes as an unencrypted backup. (In a sense, you are creating an empty iTunes backup - but now unencrypted.)

    4. Then restore from the iCloud backup.

    5. Finally, backup to iTunes again. (Now you have an unencrypted backup in iTunes.)

     

    Before (or after step 1 above) on your phone, go to:

     

    Settings > General > Storage & iCloud Usage > Manage Storage (under ICLOUD) > [Your Phone] (under BACKUPS)

     

    and make sure the "Latest Backup" has a recent date/time and the "Backup Size" seems reasonable.  Do not follow the above procedure until you confirm this or you stand to lose everything.  Otherwise, the only way to turn off backup encryption on your device is to erase your device and set up as new. Erasing removes all data from your device.