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All replies
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Helpful answers
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Sep 15, 2016 5:37 AM in response to Tavi33by Ella Fitzgerald,Hello,
If you forgot your password, the only way to turn off backup encryption on your device is to erase your device and set up as new. Erasing removes all data from your device. If you don't want to erase your device, restore from an iCloud backup instead.
See more information here About encrypted backups in iTunes - Apple Support
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Sep 15, 2016 7:48 AM in response to Ella Fitzgeraldby Tavi33,okay.
I'm going to explain you the whole problem.
Some weeks ago my iphone fell in the toilet I sent it to away (I'm from Germany and I sent it to unitel2000, also here in Germany) and they tried to save it but the waterdamage was to big and can't use it anymore. The only thing they can do is to save my backup and send me a new iphone with my latest backup but they need the password. On my laptop I have an older backup. If I erase my device and set it up as new, will it be possible for the people of unitel to get to my backup or will the password be still on that backup on my damaged iphone?I hope you understand what I mean and that you can help me again.
Tavi33
Sorry for my bad english
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Sep 15, 2016 8:03 AM in response to Tavi33by javaliga,As this article says:
About encrypted backups in iTunes - Apple Support
There is no way to recover your information or turn off Encrypt Backup if you lose or forget the password.
The only way to "remove" the encryption (without knowing the password) is something like this:
1. Backup to iCloud.
2. Then erase the phone.
3. Then backup to iTunes as an unencrypted backup. (In a sense, you are creating an empty iTunes backup - but now unencrypted.)
4. Then restore from the iCloud backup.
5. Finally, backup to iTunes again. (Now you have an unencrypted backup in iTunes.)
Before (or after step 1 above) on your phone, go to:
Settings > General > Storage & iCloud Usage > Manage Storage (under ICLOUD) > [Your Phone] (under BACKUPS)
and make sure the "Latest Backup" has a recent date/time and the "Backup Size" seems reasonable. Do not follow the above procedure until you confirm this or you stand to lose everything. Otherwise, the only way to turn off backup encryption on your device is to erase your device and set up as new. Erasing removes all data from your device.