eawood16

Q: iOS 10 iMessage crashing

After updating to iOS 10, my iMessages haven't been the same. The app tries to open but only a show a white screen and then crashes. if I restart my phone, I'll be able to send a few messages before they "get stuck" when sending. The blue send bar doesn't go across screen totally. messages sent as texts aren't received. I have to restart my phone like 30x a day now.

iPhone 6 Plus, iOS 10

Posted on Sep 15, 2016 5:50 AM

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Q: iOS 10 iMessage crashing

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  • by soflynads,

    soflynads soflynads Sep 15, 2016 4:08 PM in response to eawood16
    Level 1 (4 points)
    Sep 15, 2016 4:08 PM in response to eawood16

    Same here, any updates?

  • by eawood16,

    eawood16 eawood16 Sep 15, 2016 5:24 PM in response to soflynads
    Level 1 (5 points)
    iPhone
    Sep 15, 2016 5:24 PM in response to soflynads

    Not yet! In fact, I think the issue is getting worse! I can't send any messages. Restarting my phone isn't fixing the issue anymore.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 15, 2016 5:27 PM in response to eawood16
    Level 9 (57,922 points)
    iPhone
    Sep 15, 2016 5:27 PM in response to eawood16

    User troubleshooting includes restart, reset, restore from backup, restore to factory; testing after each step. If restarting the phone is not fixing the issue, then you need to move on in the list. Try a reset, hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot, test. If necessary, make sure that you have a current backup, then restore your device from that backup, test. If necessary move to the last step, restore to factory and test.

  • by PaulBos,

    PaulBos PaulBos Sep 18, 2016 6:11 PM in response to eawood16
    Level 1 (4 points)
    iPhone
    Sep 18, 2016 6:11 PM in response to eawood16

    Yep - same issue here. started 20 minutes after IOS10 update via itunes on an iPhone 5

    Only a few messages can be sent before messages "get stuck" with blue bar stopping around 85% across screen.

    When in this state, cannot even access messages from the setting, just hangs.

    Been doing power/home screen reboot, then imessage works for messages before it dies again.

    Backup got saved on 10.0.1 so I cannot rollback to 9.3.5

    Was working perfectly fine on 9.3.5.

  • by jacques.vandermerwe,

    jacques.vandermerwe jacques.vandermerwe Sep 22, 2016 12:29 AM in response to eawood16
    Level 1 (4 points)
    Sep 22, 2016 12:29 AM in response to eawood16

    I can confirm that I have two devices doing the same. The messages app crashes whilst typing and will lose everything typed thus far. Hopefully Apple will monitor these threads and work on a solution.

  • by PaulBos,

    PaulBos PaulBos Sep 22, 2016 4:31 PM in response to jacques.vandermerwe
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 4:31 PM in response to jacques.vandermerwe

    Hi Jacques.

     

    never had the messaging app crash but after messages were stuck I couldn't access messages from the setting, it just hanged.

     

    what fixed for me and you could try if you want was "Reset Network Settings" from General>Setting>Reset

     

    You will lose all previously saved Wifi networks and any VPN profiles.

     

    Hope it works for you.

  • by jacques.vandermerwe,

    jacques.vandermerwe jacques.vandermerwe Sep 22, 2016 8:53 PM in response to PaulBos
    Level 1 (4 points)
    Sep 22, 2016 8:53 PM in response to PaulBos

    So far so good. Thanks Paul. Will post updates if reoccurring.