Issue with iOS 10

Hi Dhenryjr!

I see that your iPhone's connection to your Ford Explorer is not working as expected. I can appreciate wanting to have that working correctly, and I'm happy to offer some help. Excellent job troubleshooting so far, it seems that you've tried some of the steps we'd recommend. Please review our support article, to see if there's anything you've not yet tried. Take note that one suggestion is to contact the car's manufacturer to see if they have a firmware update available. Firmware updates are often released in order to make your car compatible with Apple's latest software.

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Cheers!

I have the same issue on my 2014 Ford Escape Titanium since I updated my iPhone 6 to iOS10. The first 1-3 connections always work properly. Then there is the same ongoing ghost phone call on my screen as on Dhenryjr's Explorer. Very inconvenient! 😠

I tried the following recommendations:

• Delete pairing, restart, pair new
• Restart phone without Bluetooth on
• Reset network connections, restart, pair new
• Disable iCloud on my phone, restart
• Install iOS10 again, pair new
• Reset of my sync system, delete pairing and restart

As a workaround I figured out how I can "END" the ghost call:

1. On the touch screen I select the phone quarter
2. Click then on the "PRIVACY" button. The button lights up shortly, Radio goes out of mute and the Bluetooth connection is working again.

Not perfect, but my skills as a singer are limited 😢

Update: SOLVED!

In my case Siri was the problem. As soon as I disabled Siri I had no Ghost calls any more.

Background:

I wasn't able to unlock my phone proper with the touchID and iOS10. Only if enabled Siri I was able to unlock the phone in the way I was used to do with iOS9, but then I had ghost calls in my car. If you enable unlock with touchID you have to change the way how you click the home button. Click it once quick and then only hold your finger on the button and the phone gets unlocked. Then you don't need to enable Siri any more. 🙂

I am also having issues with Ford Sync and iOS 10. It is very disappointing. I only really have noticed it since I bought the new iPhone 7, but I think thats right around the time that iOS 10 was released. No issues before the new phone.

[My experience]

I'm willing to state that it is definitely an iOS 10 software problem and not a hardware issue. I had perfect connection and complete Ford Sync functionality while on iOS 9.3.5. After I updated to iOS 10 (having been bombarded with numerous system prompts to upgrade....), my handsfree anything Sync was rendered useless. I've already paired and repaired. Reset and deleted setting on iPhone and Sync. Master Reset/Factory settings and so on to no avail.

[My opinion]

iOS10 is somehow implementing and handling bluetooth protocols differently from iOS9 and in such a way that renders automotive "handsfree" features useless and obsolete. (I know they rolled out CarPlay, but it does not work with my Sync system either.)

[My venting rant]

So now the "handsfree-safe-driving" feature that I have enjoyed for years no longer works with iPhone and Ford Sync. iOS10 not only just put my iPhone into early obsolescence, but my car as well. Who can actually afford to buy themselves a new phone and car everytime Apple's update release breaks fuctioning features???

#ios10 #fordsync #fordsyncios10

Has anyone updated to iOS 10.1.1 and did it fix this issue with their Ford Sync system?

I tried updating to iOS 10.1 but the problem persists with not being able to place any calls through the Bluetooth handsfree feature. Keep getting the dreaded "Call Ended" message on the Sync screen when initiating a call...

I'm having the same exact issue. Apple Care tried to convince me it was a firmware update with Ford Sync. That is not the case. My Sync is up to date. It is definitely and iOS 10 issue!

Yes, I updated to 10.1.1 the other day and the Bluetooth is still not working with Ford Sync. Something is definitely wrong with iOS 10 and how it works with Sync. I hope they fix it and make it a high priority as it's a MAJOR safety concern when not on BT in the car. I'd hate for a major accident and Apple to be liable.

Dear all,

Same problem here. Before iOS10 no issues with several cars (BMW's, Mini, Fiat 500). After iOS10 update ghost call is initiated calling my own mobile number. Reset network settings, removed bluetooth ID in the cars, phone etc. iOS10 updates did not help. Will try the 'shutting down Siri' solution......

Having an issue that is similar to this but with a 2015 Subaru Outback, an iPhone 6 Plus and now iOS 10.1.1. No issues under iOS 9.3.5 but with the newer iOS more often than not, after starting the car there is an active phone call shown on the Infotainment system. After getting the "call" to hang-up, a search of the call log shows no call was made.

This is not a fix for the cars. Too many different cars are involved. The common feature of the issue is iOS 10.

Apple, please do something about this issue.

When is apple going to fix this. it's not an issue with the cars!