dmiranda2791

Q: iTunes crashing on startup

Hi,

 

Every time I try to open iTunes, it crashes. Here's the main part of the log.

 

Process:               iTunes [888]

Path:                  /Applications/iTunes.app/Contents/MacOS/iTunes

Identifier:            com.apple.iTunes

Version:               12.5.1 (12.5.1)

Build Info:            iTunes-1200012005001021~2

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           iTunes [888]

User ID:               501

 

 

Date/Time:             2016-09-15 08:56:58.356 -0600

OS Version:            Mac OS X 10.11.6 (15G31)

Report Version:        11

Anonymous UUID:        EFCC4474-5A16-D727-A57B-E34B8B9AECB9

 

 

 

 

Time Awake Since Boot: 1300 seconds

 

 

System Integrity Protection: enabled

 

 

Crashed Thread:        0  iTunes main  Dispatch queue: com.apple.main-thread

 

 

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes:       0x0000000000000001, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

 

Application Specific Information:

Crashing on exception: *** -[NSMutableDictionary addEntriesFromDictionary:]: dictionary argument is not an NSDictionary

....

 

Any ideas how to fix it?

Mac Pro, iOS 10

Posted on Sep 15, 2016 8:22 AM

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