Tiny font using mail in iOS 10

Hi elyar1,

I have given up on Apple's native mail app and have completely moved over to Outlook for iOS. It consistently renders text at very readable (but not explosively large!) sizes. It supports all my e-mail clients, although it does require 2-factor authorization if you want to use your iCloud mail account. And it does not have the problem you linked to in your most recent comment.

iOS 11 offered no relief to the problems addressed in this discussion. In fact, I think it made things worse when using Dynamic Type functionality and turning larger text sizes on in Accessibility settings. If you place the slider two places to the right of the midpoint, the text is now even more crazy huge than before. If you place the slider just one position to the left of that (one place to the right of the midpoint) the text in some emails reverts to gnat gonad size.

We live in baffling times my friend.

I did also move to Outllok for ios. Much better and regularly uodated. The best choice in this situation

Also moved to Outlook. Best

This has been a problem for a long time. I had iPhones for years and really really did not want to switch to Android. But here in type on my S8. Apple has the best user interface. Problem is I can't read my emails. It's a shame.

That's sad to hear, but not surprising - I doubt that this will be ever fixed, although some folks in neighbouring threads assert that the issue is gone in iOS 11.

I am still on 10.3.3, but today I have started receiving some HTML emails in legible San Francisco - I wonder if there is indeed some problem with Exchange servers that is being addressed?

I am still having the problem. Last year I updated from iPhone 6 to 7 and now to X and ios11, but still some emails are impossible small to be read!. I changed to Outlook but the same email bodies also appear in micro font. I am crazy with this problem. Trillion dollar company and can't provide a decent email experience???. Now I am stuck with my iphoneX until I finish paying for it... Good job Apple...

I have IOS 10.3.3 and the font is tiny also and I cannot find where to change the font size. This started happening spontaneously and I don't know what to do about it. I tried the suggestion about "kill the app" but it tells me it will delete all my info from my device which I really don't want to do. Any other suggestions?

Wonder Woman

Thanks Mr Luigi, this is indeed appalling.

I have tried Outlook, but couldn't get the comfort of the native app, so I ditched it.

This is such a shame, especially when you watch this video describing how much effort went into designing the San Francisco font, only to have it ignored in the most used business app!

https://developer.apple.com/videos/play/wwdc2015/804/

Hello Luigi,

Looks good.

We're still all having the issue and no solution yet.

Let us know what Apple bug team tells you.

I had post a bug the following day of the 10.3.1 update.

The support team told me that there was already a bug report opened and that they would close mine.

Maybe we should all report the bug to the following adresse:

https://bugreport.apple.com/logon

hopping that apple tech will take this seriously.

Thx

Hi ZachCard,

Here is the link to iPhone feedback: https://www.apple.com/feedback/iphone.html

Here is the link to the Apple Support App. This app allows you to live chat with Apple Support: https://appsto.re/us/8FGydb

Below is the bug report I submitted. Since this is to the Developer's feedback site, it is formatted somewhat differently than what you would use. Pick and choose what you want.

Area:

Accessibility

Summary:

The size of text in the body of some emails, when using Apple's native email app, is unaccessibly small. Please refer to Apple Discussion Thread at (https://discussions.apple.com/thread/7667124?answerId=31678318022#31678318022&start=0&tstart=0). This is just one of many discussions online where thousands of users lament the small size of text in the body of emails in the native email app.

Please compare this problem with Apple's native email app to other email clients, such as Microsoft's Outlook for iOS. The text in the body of emails using Microsoft's Outlook for iOS is consistent and much larger than what Apple's native email app generates. Users could switch to Outlook, but they want the advantages that come with using the native email app.

Thank you for your attention to this matter.

Steps to Reproduce:

Case 1) General --> Accessibility --> Turn Larger Text "ON" --> The text size does scale linearly in the HEADER of an email as you move the Dynamic Type text size slider. But, the text in the BODY of the email remains incredibly small. IF you move the Dynamic Type text size slider two notches past the midpoint, THEN the text in the body of the email will start to increase in size. But, it is HUGE!

Case 2) General --> Accessibility --> Turn Larger Text "OFF" --> The text size does scale linearly in the HEADER of an email as you move the Dynamic Type text size slider. The text in the BODY of the email does NOT change at all in size. It remains unacceptably small throughout the entire range of the Dynamic Type text size slider.

Case 3) Viewing email in Portrait mode --> Text size in BODY of email very small (rough estimate, 6 point font) --> Rotate to Landscape Mode --> Text size DOES increase slightly in size. Maybe to 8 pt. font. Still too small, but readable. --> Rotate Back to Portrait Mode --> Text size REMAINS at roughly 8 point font from Landscape mode. BUT, REFLOW functionality is LOST --> You now need to Pan to view the contents of the email --> This is a bug that has been reported by others in discussion threads.

Case 4) When emails contain tables or charts, the size of text in the body of the email will shrink as a way to fit the table in the email. This makes the text unreadably small.

Expected Results:

I expect the size of the text in the body of emails to scale linearly throughout the entire range of the text size slider with both Larger text "OFF" and Larger text "ON." I expect to not lose Reflow functionality when shifting from Landscape to Portrait Mode. I expect to not see text reduced in size in emails containing tables or charts.

Actual Results:

See above in "Steps to reproduce."

Version:

Version: iOS 10.3.2

Configuration:

Configuration: iPhone 6s+ and iPhone 6s, Verizon

I can only read it if I select FORWARD and DO NOT INCLUDE. I can the read it in the forward email which I then delete.

The other way I have found is to select the share arrow and PRINT. Then use two fingers to convert the print to pdf. I can then read the pdf.

Print from iOS Mail to PDF.

Now this:

iOS 11 update blocks Microsoft accounts from sending emails

www.telegraph.co.uk/technology/2017/09/20/ios-11-update-blocks-microsoft-account s-sending-emails/amp/

Hello all! Just updated to the IOS 11.0.3 and the text is now huge! Tried making the text smaller which worked, but then the body gets too small. Anyone else having this issue?

Where did you find the "Mail View Size to Fit" option? It's not available as others noted. Are you referring to Native Mail or Microsoft Outlook settings?

@mr Luigi, I just submitted my feedback report to Apple about the continuing problem with tiny fonts in several apps, including mail. For me it's a 1995 problem, the early days of smartphones, on a 2016 device. Not acceptable.