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Helpful answers
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Sep 16, 2016 11:08 AM in response to Henry3587by sterling r,Hi Henry3587,
Thank you for using Apple Support Communities. Based on what you stated, it seems like you have already completed the troubleshooting steps in this article. According to this, the next step is to contact Apple Support.
Get more help
If you need help resetting your security questions, contact Apple Support.
If you forgot the answers to your Apple ID security questions - Apple Support
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