benisulah

Q: Some please help!

My iPad that i got in 2011 has been disabled for about a year now. It will only charge when it is shut off and even the it still charges slowly. I cant connect it to iTunes because it wont recognize the device. I really don't care about losing all my stuff I just want to be able to access my iPad. I took it to a shop and they said they have no idea what is wrong with it. Any ideas? Iv'e looked everywhere on the internet.

Posted on Sep 15, 2016 11:27 AM

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Q: Some please help!

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  • by Skydiver119,

    Skydiver119 Skydiver119 Sep 15, 2016 1:59 PM in response to benisulah
    Level 7 (28,267 points)
    iPad
    Sep 15, 2016 1:59 PM in response to benisulah

    Some things to try

     

    Do you have another cable? Is it possible the cable you're using is broken? Can you borrow another one to try?

    Have you tried a different USB port?

    Is your iTunes up to date? Old versions of iTunes lack the drivers to see devices running newer operating systems.

     

    You said you took it to a shop, was that an apple store or authorized service provider?

  • by benisulah,

    benisulah benisulah Sep 15, 2016 7:49 PM in response to Skydiver119
    Level 1 (4 points)
    iPad
    Sep 15, 2016 7:49 PM in response to Skydiver119

    I have tried at least 20 different chargers and boxes. I cant connect it to iTunes because it's broken, like i said. It's also disabled and I tried to use the find my iphone app but the ipad is offline and theres no way to turn it on.