HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod

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papitcha

Q: After updated to IOS 10 my devices cannot connect to PC

I can't connect both my Ipad and Iphone to my pc after i updated to IOS10 but my ipad mini which hasn't been updated yet has no problem connecting to pc. What should I do?

Ios10

Posted on Sep 15, 2016 12:32 PM

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Q: After updated to IOS 10 my devices cannot connect to PC

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  • by DileepaDaul,

    DileepaDaul DileepaDaul Oct 12, 2016 6:57 AM in response to papitcha
    Level 1 (4 points)
    Oct 12, 2016 6:57 AM in response to papitcha

    Hey Everyone,

     

    Thanks to this thread, I think I resolved my issue.

    When you try to check for updates using I tunes by going to the Help (Alt + H)  > Check for Updates, you may find the answer that it's the latest update of ITunes. But for Windows, When you run the "APPLE SOFTWARE UPDATE" (Chosen from the "Programs" list , you will see that ITUNES can be updated. Thanks to whoever mentioned this. ITUNES 12.5.1. is the version that you should update to.

  • by ochrasy,

    ochrasy ochrasy Oct 12, 2016 1:46 PM in response to papitcha
    Level 1 (8 points)
    iPhone
    Oct 12, 2016 1:46 PM in response to papitcha

    I have the same problem. My iPhone 6 is on the latest iOS version, iTunes on my PC is on version 12.5.1.21.

     

    Nevertheless, I cannot find my iPhone in the Windows (7) explorer anymore. I just want to import my pictures, but without seeing the iPhone in Explorer, it doesn't work anymore. I also unlocked the iPhone during the connection with the PC.

     

    Has anybody an idea how to solve this problem?

  • by chasfh,

    chasfh chasfh Oct 13, 2016 1:38 PM in response to papitcha
    Level 1 (4 points)
    Oct 13, 2016 1:38 PM in response to papitcha

    After a couple hours on the phone with Apple Support Level 2, and then almost five hours in an Apple Store being helped by a succession of seven people, we finally just stumbled into a solution, and it is so easy, I'm actually unhappy we wasted all that time on this idiotic and unnecessary problem.

    Here's what we did:

    • Plug iPhone into USB port
    • Open Control Panel
    • Open Device Manager
    • Expand Universal Serial Bus Controllers
    • Right-click Apple Mobile Device USB Driver
    • Choose Disable
    • After driver is disabled, unplug phone
    • Plug phone back in
    • Right-click Apple Mobile Device USB Driver again
    • Choose Enable
    • Voilà! Your phone should now appear both in Windows Explorer and Device Manager (under Portable Devices)

     

    I don't know whether you actually have to unplug the phone after disabling, but that's the step we took, so it won't hurt to leave that step in.

    This has worked for both my iPhone and iPad, and now on two machines.

    Good luck!

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