xellyx48

Q: Apple watch won't charge!

I bought my watch around 10 weeks ago from the apple store and it was fine until last week when it wouldn't charge. i used a different charger and i did charge so i knew it was the cable. so I went to the apple store and got a new cable and when i put it on charge the watch face had a picture of the charger and the green lightening sign on it so i left it to charge over night. When I woke up this morning I went to go get it and it still had the same picture on it and i can't turn it on and it hasn't gained any battery. what do I do!? thanks.

Apple Watch

Posted on Sep 15, 2016 12:32 PM

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Q: Apple watch won't charge!

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 15, 2016 12:33 PM in response to xellyx48
    Level 10 (121,958 points)
    Apple Music
    Sep 15, 2016 12:33 PM in response to xellyx48
  • by xellyx48,

    xellyx48 xellyx48 Sep 15, 2016 1:51 PM in response to Carolyn Samit
    Level 1 (4 points)
    Apple Watch
    Sep 15, 2016 1:51 PM in response to Carolyn Samit

    hi, i can't do this because it is dead and won't turn on but thanks

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 15, 2016 2:53 PM in response to xellyx48
    Level 7 (33,671 points)
    Apple Watch
    Sep 15, 2016 2:53 PM in response to xellyx48

    Hi

     

    Try charging your watch again for at least 2.5 hours. When charging your watch, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this. If you are using any of these accessories, try instead charging the watch by connecting it directly to the charging cable, without using them.
    • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
    • If you are charging your watch by plugging the cable into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Check that the USB Power Adapter is pushed fully into the power outlet.
      • Try using different adapters from the following:
        • The Apple USB Power Adapter that was supplied with the watch, or;
        • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
      • Try using a different power outlet (one that is known to be working properly).
    • If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
      • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

     

    After charging, if your watch has not already restarted automatically, remove it from the charger and:

     

    • Try restarting it (by pressing and holding the side button until you see the Apple logo).
    • If necessary, next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

     

    If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked and, if recommended by Apple, serviced under warranty:

     

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

    If your Apple Watch won't charge or it won't turn on - Apple Support