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Random loading icon black screen after iOS 10

My iPhone 6 screen turns black with a loading screen and it resets quickl.

Have only experienced this after ios 10 upgrade.

CAn someone please help?

iPhone 6, iOS 10

Posted on Sep 15, 2016 1:27 PM

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Question marked as Best reply

Posted on Dec 1, 2017 9:10 PM

What's the issue?


Lots of people on iOS 11.1.2 and maybe other versions have been facing issues in the past 24 hours or so, suffering from reboots/bootloops after seconds or minutes of using their phone.


Technically this is actually a "respring" if you see a spinning circle rather than the Apple logo.


This means that Springboard (the home screen with all the icons) is reloading itself, but your entire phone remains switched on throughout. You will be prompted to enter your passcode again once Springboard has reloaded.


Some possible solutions until Apple publishes a fix: Force restart your phone after trying any of these as they may not work straight away


- Senior Apple Support Reps are suggesting manually setting the date to 1 day before the problem started. (Thanks u/xyzeian) Apple Support is currently being flooded with calls about this; please don't ring unless you have a separate issue. Their engineering team is working on a fix. UPDATE: If you have an app that has local notification with repeating settings (e.g. Headspace, Calm, or any other apps that use daily reminders) it will crash iOS Springboard, commencing Dec. 2 @ 12:15am. Disabling notifications for these apps may fix your issue.


• Changing your timezone to Honolulu, or changing your date and time to 1 week ago may temporarily fix the issue. It seems like the issue may be based on or linked to your system clock.


• Some people have reported that deleting the Headspace app (if you have it installed) will solve this issue. However, there are plenty of people that never had the app and are still facing the issue so this may not work. I have contacted Headspace support; I will update this post when I hear back.


• Disable Background App Refresh (Settings > General)


• Settings > About > Reset > Reset All Settings (use as last resort, or just wait for a fix and play outside)


Other recommendations:


• Make a full backup of your device via iTunes. If your phone is doing a RESPRING, not a reboot, then you will be able to back up even whilst it resprings. Your phone is replaceable; your photos aren't.


• If your phone is getting too hot, switch it off completely to avoid any damage, and keep an eye on this thread for a possible fix


What DOESN'T work (according to user reports):


• Update to the latest iOS: doesn't fix the problem


• Hard reset by holding Power + Home button: doesn't fix the problem


• Reinstall apps: doesn't fix the problem


• Restart the phone: doesn't fix the problem

93 replies
Question marked as Best reply

Dec 1, 2017 9:10 PM in response to csrohit

What's the issue?


Lots of people on iOS 11.1.2 and maybe other versions have been facing issues in the past 24 hours or so, suffering from reboots/bootloops after seconds or minutes of using their phone.


Technically this is actually a "respring" if you see a spinning circle rather than the Apple logo.


This means that Springboard (the home screen with all the icons) is reloading itself, but your entire phone remains switched on throughout. You will be prompted to enter your passcode again once Springboard has reloaded.


Some possible solutions until Apple publishes a fix: Force restart your phone after trying any of these as they may not work straight away


- Senior Apple Support Reps are suggesting manually setting the date to 1 day before the problem started. (Thanks u/xyzeian) Apple Support is currently being flooded with calls about this; please don't ring unless you have a separate issue. Their engineering team is working on a fix. UPDATE: If you have an app that has local notification with repeating settings (e.g. Headspace, Calm, or any other apps that use daily reminders) it will crash iOS Springboard, commencing Dec. 2 @ 12:15am. Disabling notifications for these apps may fix your issue.


• Changing your timezone to Honolulu, or changing your date and time to 1 week ago may temporarily fix the issue. It seems like the issue may be based on or linked to your system clock.


• Some people have reported that deleting the Headspace app (if you have it installed) will solve this issue. However, there are plenty of people that never had the app and are still facing the issue so this may not work. I have contacted Headspace support; I will update this post when I hear back.


• Disable Background App Refresh (Settings > General)


• Settings > About > Reset > Reset All Settings (use as last resort, or just wait for a fix and play outside)


Other recommendations:


• Make a full backup of your device via iTunes. If your phone is doing a RESPRING, not a reboot, then you will be able to back up even whilst it resprings. Your phone is replaceable; your photos aren't.


• If your phone is getting too hot, switch it off completely to avoid any damage, and keep an eye on this thread for a possible fix


What DOESN'T work (according to user reports):


• Update to the latest iOS: doesn't fix the problem


• Hard reset by holding Power + Home button: doesn't fix the problem


• Reinstall apps: doesn't fix the problem


• Restart the phone: doesn't fix the problem

Dec 2, 2017 8:38 AM in response to csrohit

MORE INFORMATION: This seems to be now called the "Oceania December 2 2017 Bug" bug (or something in the line) and 11.2 solves it as most of the people report, but it seems that only if you update after 00:15 CET on December 2, 2017. I'm not sure how it goes, but maybe the installer has been patched and now contains a fix for this, I don't know...
If you already had 11.2 prior to 0:15 CET on December 2, which some people seem to have, you just need to restore your iPhone through iTunes, which will fetch the latest updater.

Also, if you can't get to the update because of the constant respring, change the date manually to December 1 or a prior date and manually turn off Notifications for every single App... then do the update and only after that, re-enable notifications one-by-one... I don't know how important this step is, but it's in the release instructions.


More on the issue can be found here:

If your iPhone, iPad, or iPod touch unexpectedly restarts - Apple Support


Thanks to lucas1501 for pointing out a temporary fix. I was really desperate before stumbling on your post.

Feb 17, 2017 5:30 AM in response to Carolyn Samit

This happens to me with my brand new iPhone 7. Had just set it up the night before and was using it the next morning when the screen froze. Unimpressed I held down the lock button to restart it and somewhere in that process it ended up getting stuck on the black screen with spinning loading symbol. This lasted for at least for at least 10 hours! The next time I looked was another two hours later and it had run out of battery. When recharged it worked again but a hole day with a brand new phone that doesn't work was unacceptable. I have videos and photos of this happening on the phone.

Dec 1, 2017 10:29 PM in response to danieltror

This worked to me, step by step:

1. Change screen background image to something difference to default background (to determine if the settings are reset or not)

2. Turn off ALL APPS notification (suggested by @danieltror)
3. Go to Settings -> General -> Reset -> Reset All Settings
4. Repeat step 3 until you see the background image is set to default image (and some other thing like battery percentage is hidden, the notification for all apps is on, ....)

Update 1: There was an app removed from my first home screen. I don't know what it was, but I'm sure 100% an app was removed.

Hope this help!

Dec 1, 2017 11:03 PM in response to csrohit

I have been experiencing all the same issues with my iphone 6s since this morning (screen going to black, phone hot) but I also couldn't seem to access my alarms. I reset settings, reset my phone to factory settings & restored backup & deleted outlook & headspace. None of that worked but I just deleted Calm & it stopped and I can again access my alarms.

Random loading icon black screen after iOS 10

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