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Helpful answers
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Sep 30, 2016 2:47 PM in response to Rob Valenciaby tim.raymond,Same issue here on a 6+. I did a factory restore but restore my backup over top of the clean install. I still get crashes roughly twice a day. Nothing in the logs, but usually only app crashes are available to us users. Support was useless. I was advised to Restore as New. The only reason I'm still on an iPhone is because all of my history is there. It seems unreasonable that a) a configuration file issue takes down the OS at random and b) there is no way to get a crash log.
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Oct 2, 2016 1:13 PM in response to tim.raymondby csrohit ,I was able to resolve the issue but don't exactly know how.
I did the factory reset as suggested by support.
I did restore from itunes as suggested by support.
It happened again. I called support and they told me that I shouldn't install anything after doing factory reset to properly diagnose the issue.
I did factory reset again and it happened again, called support and as expected was asked to bring it to service center.
As it was still happening I thought I might as well restore it and get my data back but while I was restoring, I didn't install outlook email app from Microsoft which I felt somehow was receiving a lot of emails notifications and was behaving a bit heavy/laggy and BAM!!! After that never experienced the same issue again.
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Oct 2, 2016 1:15 PM in response to Rob Valenciaby csrohit ,I was able to resolve the issue but don't exactly know how.
I did the factory reset as suggested by support.
I did restore from itunes as suggested by support.
It happened again. I called support and they told me that I shouldn't install anything after doing factory reset to properly diagnose the issue.
I did factory reset again and it happened again, called support and as expected was asked to bring it to service center.
As it was still happening I thought I might as well restore it and get my data back but while I was restoring, I didn't install outlook email app from Microsoft which I felt somehow was receiving a lot of emails notifications and was behaving a bit heavy/laggy and BAM!!! After that never experienced the same issue again.
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Oct 5, 2016 8:12 AM in response to csrohitby Ramyar,I've got the same exact issue - nothing seems to resolve it. Done with ios 10, my iphone, and apple after 8 years. I guess I will be switching to Samsung or pre-ordering Pixel.
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