VJ555

Q: iPhone 5s Passcode buttons not working

I don't know what to do!

My phone is cracked and a bit of the white plastic near the camera has peeled off on my 5S.

I know my passcode, but the 1, 2 and 3 buttons won't work. When I tap them, it doesn't highlight or add any of the "password dots" in the box above. Every other number on the passcode number works, but not the 1, 2 or 3?

I have the numbers 2 and 3 in my passcode - so I can't get into my phone, it just won't come up or highlight when I tap it.

Why is this? I've tried to double tap, I've reset my phone by pressing the home and lock button at the same time, and nothing!

I don't want to have to restore my phone because I know my passcode!!! 3 of the numbers just won't work.

I do have photo's, notes and contacts backed up on icloud, but I'll lose my apps and music if I have to restore as I can't back up my apps or music on iTunes - It requires the passcode.

 

This is the strangest thing ever. Basically, I can't use my phone despite knowing my passcode because 3 of the number button's don't work..HELP!!!!!

iPhone 5s, iOS 10

Posted on Sep 15, 2016 1:40 PM

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Q: iPhone 5s Passcode buttons not working

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  • by KiltedTim,

    KiltedTim KiltedTim Sep 15, 2016 1:47 PM in response to VJ555
    Level 9 (55,588 points)
    Mac OS X
    Sep 15, 2016 1:47 PM in response to VJ555

    VJ555 wrote:

     

    Why is this? I've tried to double tap, I've reset my phone by pressing the home and lock button at the same time, and nothing!

    It's because it's broken.

     

    Make an appointment at the genius bar and get it fixed / replaced.