sljones130

Q: iTunes restore help!!

I recently purchased the iPhone 6s Plus.  I gave my husband my iPhone 6s.  Before switching phones, I performed a  back up of both of our phones in iTunes.  We switched sim cards and restored his phone with no problem.  When I attempted to restore my information onto my new 6s plus, the back up asked for a password.  I have never set a password or set it to encrypt any information.  I've searched many forums and found out how to see a list of all of my previous back ups, this one is the ONLY one that has a lock symbol...nothing before or after this back up is locked.  Just to try to troubleshoot my own problem, I performed other back ups and set an encryption password on those.  I am able to access those just fine.  The one that I really need does not accept the encryption password that I set when I was trouble shooting. I've tried generic passwords, 0000/00000/1234/123456/password/admin....nothing.  I've even contacted my job's IT department, hoping that maybe they have some override or password because I had my work email on my phone...nothing...

 

ANY help and/or suggestions are GREATLY appreciated!

iPhone 6s Plus, iOS 10

Posted on Sep 15, 2016 2:26 PM