iTunes 12.5.1.21 - not showing iPhone

Try these troubleshooting steps:

iOS: Device not recognized in iTunes for Windows

Cheers,

GB

So it still didn't show up with a different cable, different USB port, or on a different computer?

Cheers,

GB

If your iOS device isn't showing in iTunes try the following:

1. Open Control Panel > Device Manager
2. Plug in your device
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
   It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
4. Right-click and select Update Driver Software...
5. Click Browse my computer for driver software
6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
7. Click Let me pick from a list of device drivers on my computer, or Have Disk
8. Click Apple Mobile Device USB Driver
9. Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

• Universal Serial Bus Controllers
• Imaging Devices
• Portable Devices
• Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.5.1.21 to 12.4.3.1 or 12.4.2.4, for example, then you'll also need to roll back the library database using the method described inEmpty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

tt2

Thanks so much man, worked with me ...

Hey tt2 - is this a User Tip? If not, can you make it one? It's great 🙂

GB

Yeah, I've been meaning to, although I might go with the new illustrated version.

tt2

Oh, YEAH! I vote for the illustrated! At work, I often have to try to figure out how systems, on which I have never had any hands on, work. It is always soooooo much easier, and stays in my brain sooooo much better if I am provided with screenshots showing me the flow.

Let me know when this is out there! In the meantime, I bookmarked the "illustrated" thread!

😀 GB

Thanks so much Turingtest2. Your fix was the only one that worked.

Cheers matey.

You're welcome. 🙂

tt2

This worked. Once again Apple breaks everything and does not provide a solution.

Apple's solution is provided here: If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support.

Try this walkthrough of the steps I posted earlier. Ignore, I see you've fixed it already.

My steps aren't that much different from Apple's or the suggestions that others have posted however there is always room to for the reader to misinterpret something mentioned, or the writer to omit a step that seems trivial or obvious. That is why I retraced the steps again the other day creating screenshots in the hope of capturing the process more fully.

tt2

If your iOS device isn't showing in iTunes try the following:

Open Control Panel > Device Manager

Plug in your device

Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.

It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.

Right-click and select Update Driver Software...

Click Browse my computer for driver software

Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers

Click Let me pick from a list of device drivers on my computer, or Have Disk

Click Apple Mobile Device USB Driver🙂

it is tested and verified ✅

Thanks for this perfect solution.

newazdipu wrote:

If your iOS device isn't showing in iTunes try the following:

Open Control Panel > Device Manager

Plug in your device

Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.

It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.

Right-click and select Update Driver Software...

Click Browse my computer for driver software

Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers

Click Let me pick from a list of device drivers on my computer, or Have Disk

Click Apple Mobile Device USB Driver🙂

it is tested and verified ✅

SERIOUSLY????? You copy and paste tt2's reply that appears on the exact same page as this a few posts up? If you are going to cite someone else's words then have the courtesy to credit them. And do you really think that tt2 would have posted those steps if he hadn't tested them?

Not cool....

GB