Few keys on Macbook keyboard are not working

Question

Level 1

42 points

Few keys on Macbook keyboard are not working

Hi,

I have Macbook 2012 model with OSX El Captian running. Keys f, g, h, j, k, l are not working. At first when I hit those keys several times, they used to work but now they are not working completely. I ran AHT test and it says there is no hardware problem. I have hit the option 5 times but it wouldn't help either. I noticed when hit 'd' key and hold, keys f-l are working. Please help me to fix this issue. Keyboard replacement looks expensive.

Regards,

Phalgun

MacBook Pro, OS X El Capitan (10.11.1)

Posted on Sep 15, 2016 3:38 PM

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Answer 1

sterling r

Community Specialist

Sep 16, 2016 1:27 PM in response to Phalgun27

Hey Phalgun,

Thanks for being a part of Apple Support Communities.

It appears from your post that a line of keys from F to L are not working properly on your MacBook Pro. What I'd like you to do is please use the Keyboard Viewer on your Mac to verify that the keys are not being recognized on your Mac:

OS X El Capitan: Use the Keyboard Viewer

If the issue persists, then please reset your NVRAM-- How to Reset NVRAM on your Mac --and report back with your findings.

Cheers.

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Answer 2

Phalgun27 Author

Level 1

42 points

Sep 16, 2016 7:38 PM in response to sterling r

Hi Sterling,

I used keyboard viewer and those keys are not recognized. I have reset NVRAM and SMC, but nothing has changed. Does resetting NVRAM changes date on your system? because nothing happened after doing NVRAM reset.

Regards,

Phalgun

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Answer 3

sterling r

Community Specialist

Sep 16, 2016 9:11 PM in response to Phalgun27

Hi Phalgun,

The date won't change with the NVRAM reset. Since the issue persists, we suggest that you get your Mac serviced. Please take a look at the link below to find out the best service options for your device:

Mac notebook Service Answer Center

Take care.

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Answer 4

Phalgun27 Author

Level 1

42 points

Sep 16, 2016 9:11 PM in response to sterling r

Thank you, Sterling for the help.

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