HT201371: Use Touch ID on iPhone and iPad

Learn about Use Touch ID on iPhone and iPad
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Q: Touch ID fails on iPad Pro (9.7) with Logitech charging stand connected. Touch ID is dead when iPad is connected to Logitech base via Smart Connector.  Touch ID will not open locked screen; will not accept new fingerprint (no fingerprint-scan graphic

Touch ID fails on iPad Pro (9.7) with Logitech charging stand connected. Touch ID is dead when iPad is connected to Logitech base via Smart Connector.  Touch ID will not open locked screen; will not accept new fingerprint (no fingerprint-scan graphic to show progress of scan) when connected to Logitech charging stand.  Touch ID works fine when disconnected from Logitech base.  This problem can be reliably reproduced.  What's the problem? Do I have to continue using Passcode?

iPad Pro, iOS 10

Posted on Sep 15, 2016 4:00 PM