BarryCF

Q: Itunes won't find devices

I updated to the newest itunes yesterday and now it won't recognize my ipod or ipad. I ran diagnostics with both connected with 2 different cords to make sure the cord wasn't the problem. Itunes isn't finding any device. My computer shows my ipod as connected. I've tried everything including uninstalling and reinstalling itunes. I don't know what else to do. Any help would be appreciated.

iPod touch (4th generation)

Posted on Sep 15, 2016 4:25 PM

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Q: Itunes won't find devices

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  • Helpful answers

  • by turingtest2,Solvedanswer

    turingtest2 turingtest2 Sep 17, 2016 1:23 PM in response to BarryCF
    Level 10 (85,769 points)
    iPod
    Sep 17, 2016 1:23 PM in response to BarryCF

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer, or Have Disk
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.5.1.21 to 12.4.3.1 or 12.4.2.4, for example, then you'll also need to roll back the library database using the method described inEmpty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2

  • by RussellGCook,

    RussellGCook RussellGCook Sep 17, 2016 6:55 AM in response to turingtest2
    Level 1 (4 points)
    Sep 17, 2016 6:55 AM in response to turingtest2

    Thank you very much! After many attempts to get my iphone 6s Plus to be recognized by itunes, I went to this community forum and found your proposed solution! It WORKED!!  Again, THANK YOU! I am fairly computer literate, and this problem was frustrating the heck out of me!!

  • by turingtest2,

    turingtest2 turingtest2 Sep 17, 2016 10:46 AM in response to RussellGCook
    Level 10 (85,769 points)
    iPod
    Sep 17, 2016 10:46 AM in response to RussellGCook

    You're welcome.

     

    tt2

  • by BarryCF,

    BarryCF BarryCF Sep 17, 2016 1:25 PM in response to turingtest2
    Level 1 (5 points)
    iTunes
    Sep 17, 2016 1:25 PM in response to turingtest2

    Updating the device driver did the trick. Thank you so much! I was at my wits end.

  • by turingtest2,

    turingtest2 turingtest2 Sep 17, 2016 2:36 PM in response to BarryCF
    Level 10 (85,769 points)
    iPod
    Sep 17, 2016 2:36 PM in response to BarryCF

    Glad it helped.

     

    tt2

  • by endy9,

    endy9 endy9 Sep 18, 2016 5:38 AM in response to BarryCF
    Level 1 (8 points)
    iTunes
    Sep 18, 2016 5:38 AM in response to BarryCF

    Updating the driver fixed my problem too. Thanks!