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Helpful answers
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Sep 16, 2016 1:54 PM in response to brucesteby mario49,Greetings bruceste,
Thank you for using Apple Support Communities. It seems like you want to backup the iPhone to iTunes but you are not able to complete a backup.
I would recommend you take a look at this article which mentions that sort of error:Get help with iOS update and restore errors
Take care -
Sep 16, 2016 2:05 PM in response to brucesteby javaliga,I believe you also need to update iTunes to version 12.5.X when using iOS 10. Did you do that?
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Sep 16, 2016 3:10 PM in response to javaligaby bruceste,No, I purposely have not, as the last time I updated itunes, my PC locked up whenever I opened it. I had to completely delete itunes and restore the older version for it to work. I guess I have no choice but to roll the dice and update itunes.
Thanks
