iPhone does not connect to iTunes

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Level 1

8 points

iPhone does not connect to iTunes

Hi I have a iPhone 5c, currently operating on the the latest version on iTunes (PC). Last week I had my iPhone 5c replaced under warranty due to been faulty. Since then my phone is working on the latest operating system (updated 15/09/16). When you plug in the phone to the PC the following error message pops up - ' The iPhone ..... iPhone cannot be used because it requires a newer version of iTunes. Do to www.itunes.com.au to download the latest version of iTunes.' As stated above I am on the latest version, I have never had this problem in the past and have no idea what to do. This is a work phone also I cannot back up to the cloud. Anyone else have the same issue? If so is there a work around or fix?

iPhone 5c, Windows XP, current iPhone iOS10.0.1

Posted on Sep 15, 2016 5:02 PM

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Answer 1

Sep 15, 2016 5:06 PM in response to HaydenNZ

Hi,

iTunes requires Windows 7 or later. See Windows Requirements here > http://www.apple.com/itunes/download/HHi,

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Answer 2

HaydenNZ Author

Level 1

8 points

Sep 15, 2016 5:14 PM in response to Carolyn Samit

Hi Carolyn thanks for the reply. I'm currently on Windows 7 Professional. Any other ideas?

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Answer 3

ChrisJ4203

Level 10

236,345 points

Sep 15, 2016 5:16 PM in response to HaydenNZ

You need iTunes version 12.5.1 for a device running iOS 10. It was a new release, depending on when you updated your iTunes. You can get it from the iTunes download page. http://www.apple.com/itunes/download/

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Answer 4

HaydenNZ Author

Level 1

8 points

Sep 15, 2016 5:20 PM in response to ChrisJ4203

Hi Chris,

According to iTunes I'm not the latest version, but just noticed the version number is 12.1.2.27, currently having a crack with 12.5.1. I'll let you guys know. Cheers

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Answer 5

HaydenNZ Author

Level 1

8 points

Sep 15, 2016 5:27 PM in response to HaydenNZ

No go, latest error from Apple is ' There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor'. Our IT manager is also at a loss with this one as all other employees are running on the latest version with no issues.

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Answer 6

ChrisJ4203

Level 10

236,345 points

Sep 15, 2016 5:50 PM in response to HaydenNZ

Take a look at this ASC User tip. It provides the most comprehensive list of troubleshooting steps for iTunes and Windows. Read through the entire sheet before starting your troubleshooting, but I know it has information in there about the error you face. Troubleshooting issues with iTunes for Windows updates

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