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ios10- cannot find iPhone in iTunes

Upgraded to ios10 and since then my iPhone does not appear in iTunes. I have restarted my computer, my iPhone, and uninstalled/reinstalled iTunes. How do I get my iPhone to appear in iTunes again when I connect via USB? I prefer to manually sync my music. Thanks

iPhone 6, iOS 10

Posted on Sep 15, 2016 4:54 PM

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9 replies

Sep 15, 2016 6:34 PM in response to JSantos81

If your iOS device isn't showing in iTunes try the following:


  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
    It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer, or Have Disk
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

  • Universal Serial Bus Controllers
  • Imaging Devices
  • Portable Devices
  • Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.




Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.




Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.




Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.5.1.21 to 12.4.3.1 or 12.4.2.4, for example, then you'll also need to roll back the library database using the method described inEmpty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.




tt2

Sep 15, 2016 7:02 PM in response to turingtest2

Thanks turing..it seems from others that you seem to have it figured out, but I'm still having trouble myself. At Step 7 my options are to click: MTP USB Device or Have Disk. I'm assuming I should click MTP USB Device? I don't have any disk at this point. When I click MTP, it installs the driver software and my iPhone flashes like something was recognized. I hit close. But, still no iPhone appearing on iTunes. Do you think my next step is a full tear down that you mention?

ios10- cannot find iPhone in iTunes

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