My iPhone 6s Plus screen hangs and unable to access app for sometime and have to wait for few minutes to working again

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Level 1

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My iPhone 6s Plus screen hangs and unable to access app for sometime and have to wait for few minutes to working again

MY iPhone 6s Plus 64 Gb . The screen sometime hangs and I am unable to access the app and I have to wait forsome time to access the phone

iPhone 6s Plus, iOS 9.3.5, Same issue with iOS 10 too

Posted on Sep 15, 2016 6:51 PM

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Answer 1

sterling r

Community Specialist

Sep 16, 2016 2:20 PM in response to Harishv07

Hi Harishv07,

It looks like your iPhone 6s Plus is becoming un responsive. If this occurs with a specific application, try forcing the app to quit or uninstalling then reinstalling it . Force an app to close on your iPhone, iPad, or iPod touch

Delete an app

Press and hold the app until it jiggles.
Tap the in the upper-left corner to delete.
You might be asked to confirm that you want to delete the app. If you see a pop-up that says, "Deleting [app name] will also delete all of its data," tap Delete.

Download your past purchases

If the freezing occurs when using any app, try forcing the device to restart. Restart your iPhone, iPad, or iPod touch

You might benefit from backing up your iPhone and restoring it as new if none of the above procedures resolve the issue. You can use the links below to assist you with these steps.

How to back up your iPhone, iPad, and iPod touch

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

This should have that issue resolved for you so you can get back to using your iPhone as you was before. Thanks for using Apple Support Communities to post your question.

Have a great day.

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