If you would bother to read the Terms of Use of this forum that YOU agreed to by signing up to post here, you would find that this forum, while hosted by Apple, is not populated by Apple. Just users like you and me. Other than moderators, Apple does not read these forums at all. Ranting and raving, while not only prohibited by said TOU, also make the ranter and raver look completely foolish as again, no one from Apple is here.
The answer to you and the OP has been excellently provided by Allan. If you're having technical issues, bring the phone to Apple for evaluation.
Best,
GDG