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Helpful answers
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Sep 15, 2016 6:49 PM in response to kludwick90by charshaz,Just an enquiry,, along with this alert, was there any kind of error code?
I had the same problem and it gave me an error code 4013. I had to update the universal bus driver on my computer and restart my computer and phone again. I am not sure if it might help you.
Find an iTunes error code - Apple Support
All the best
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Sep 16, 2016 5:57 PM in response to kludwick90by Miku-Marmalade,Uninstall iTunes and reinstall it.
A minor nuisance, I know. I have an HP Pavilion running Windows 10. This resolved the issue of iTunes not reading my iPhone.
The solution was found here,
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Sep 16, 2016 8:14 PM in response to kludwick90by francisfromtuticorin,even am facing exactly the same issue.
HI,
Am using macbook air mid 2011 version which is running on mac osx 10.7.5.after updating IOS 10 in my iphone 5s 16 GB my mac is not identifying my iphone.wenever am connceting my iphone my mac is showing this error msg "itunes could not connect to the iphone "iphone" bcoz an invalid response was received from the device".but my itunes is identifying my ipad air 2 which is running under IOS 9.3.5.I tried reinstaling my Itunes also.its not helping.my itunes version is 12.2.2...Is there any solution for this?
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Sep 17, 2016 9:35 AM in response to kludwick90by Smajoh,Be sure to use iTunes 12.5.1 and for that you need have at least OS X Mavericks.
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Sep 20, 2016 8:06 AM in response to Smajohby kludwick90,So when I try and download 12.5.1 it says that I have the latest version 11.4. This is driving me crazy!