Q: iTunes update to 12.5.1 - "Error getting file security: C:\ProgramData\Apple Computer\iTunes\ GetLastError: 5"
Currently having this error pop up everytime I go to install the newest version of iTunes. I have tried to do a uninstall on iTunes and received the same error.
I will post the error here in the summary for reference:
"Error getting file security: C:\ProgramData\Apple Computer\iTunes\ GetLastError: 5"
I have also attempted to do a repair on iTunes as well and have received this error:
"An error occurred while attempting to create the directory: C:\ProgramData\Apple Computer\iTunes\SC Info"
I am currently running the latest version of Windows 10 and the version of iTunes I have installed right now is 12.4.2.4.
As of right now, I am still able to access iTunes for my music and the store front. I am not able to update it to the latest version.
iPod touch, iOS 5.1.1
Posted on Sep 15, 2016 6:46 PM
I have followed the guide you and the second box you have stated. At first, I was receiving the same exact errors as before, only now the "SC Info" error returns when attempting to install a new copy of iTunes.
After doing some investigation in my C drive, I have found that the error that was being caused due to the folder already existing in the hidden folder "ProgramData" at the C drive root folder. I have mistakenly gone through the "ProgramFiles" thinking that the issue was present there.
After deleting the "Apple Computer" folder that was within the "ProgramData" hidden folder, I attempted the install of iTunes and successfully installed the newest version of iTunes. I am going to say that the installer was trying to create a folder in which already exists and that was the cause of the installation/update issue.
The guide provided did help, but required a little more awareness on my part in order to pinpoint the cause. Hopefully, this will help future issues that others may have if they run into this problem or something similar.
Posted on Sep 17, 2016 11:42 AM