Airport Extreme network loss

My Airport Extreme looses the wifi connection from the SP modem about once a day. if i reboot it, then the wifi network is reestablished but in about 24 hours is drops again until i repeat the procedure. Any suggestions?

Posted on Sep 15, 2016 7:20 PM

Reply
5 replies

Sep 15, 2016 7:55 PM in response to Loner T

Thanks for your help with this. I am grateful. it is the newer vertical AE.

More background: Internet service is lost, the light stays green, end devises show strong wifi signal, but no internet service is present. I do a hard reboot, (unplug it for 60 seconds) and it restarts with full service. That condition lasts for a while, about 24 hours, maybe less. Then it drops again with same conditions.

Sep 15, 2016 8:07 PM in response to mduff1019

Next time this happens, before you hard boot the AE, does your modem have more than one ethernet port or a management UI?


You can either connect an ethernet cable to the Cable Modem (if it has multiple ethernet ports and is a router/gateway) or log-in to the UI of the modem, and check the status of the Internet connection.


Does the AE get a public IP? Does it have both IPv4 and IPv6 addresses? There is also a DHCP aspect to a CPE (Customer Premises Equipment) connected behind the modem.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Airport Extreme network loss

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.