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Sep 15, 2016 11:33 PM in response to macbookprby Roger Wilmut1,This is what happens when your contact address is your iCloud address. Go to https://getsupport.apple.com . Click 'See all products and services', then 'More', then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. If you have any problems with that try this form: https://www.apple.com/emea/support/itunes/contact.html
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