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icloud ID locked, reset email is sent to icloud email address

my friend icloud id is locked for security reason, i try to help to reset it, but the email is sent to icloud email address too, how can i reset the password while i cant access to icloud at all?

Posted on Sep 15, 2016 11:28 PM

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Posted on Sep 15, 2016 11:33 PM

This is what happens when your contact address is your iCloud address. Go to https://getsupport.apple.com . Click 'See all products and services', then 'More', then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. If you have any problems with that try this form: https://www.apple.com/emea/support/itunes/contact.html

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Sep 15, 2016 11:33 PM in response to macbookpr

This is what happens when your contact address is your iCloud address. Go to https://getsupport.apple.com . Click 'See all products and services', then 'More', then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. If you have any problems with that try this form: https://www.apple.com/emea/support/itunes/contact.html

icloud ID locked, reset email is sent to icloud email address

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