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Helpful answers
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Sep 16, 2016 3:37 PM in response to pvkercby joe_7399,Greetings pvkerc,
Thanks for posting on the Apple Support Communities. I see you’re not able to take screenshots during your FaceTime calls. I know taking screenshots allow you to capture special moments. I’ll be happy to help.
First lets try force quitting FaceTime and restarting your phone:
Force an app to close on your iPhone, iPad, or iPod touch - Apple Support
Restart your iPhone, iPad, or iPod touch - Apple Support
Once you do that, test to see if you can screenshot. If that still fails, lets back up and restore your iPhone and test:
How to back up your iPhone, iPad, and iPod touch - Apple Support
That should get the screenshots working while in FaceTime.
Take care!
