items grayed out in itunes

im not sure if this will work for you ---- give it a try friend🙂

plug your phone to the computer running itunes

click on the device to open contents

click on songs

unchecked / deselect all songs that a greyed out

click on apply and sync changes

once complete recheck/select the same song that were unchecked

click on apply and sync changes

please be sure that all of these songs are save in your computer/music before you perform the steps above.

okey I just realize the 12.5.1.21 has a complete different interface..

not a problem... try this

check on where do you have the songs located in your computer

copy those songs to a New folder in your desktop or your music(up to you )

now .... try to remove those greyest out songs.

after this,,, click onto your file option in itunes.

click on add file to library...

go to the place you saved your song in your computer

now add them back.

IT should work. Let me know and I'll see if there is anything else I could do for you..

The following steps should help with erratic syncing behaviour, including the dreaded grey tracks with dotted circles. They assume that all of the content you want on the device is in your library ready for restoring. If it isn't see Recover your iTunes library from your iPod or iOS device first. I would also recommend you copy everything out of the camera roll if you haven't already.

1. Backup device.
2. Restore as a new device.
3. Restore the backup you made earlier.

Use an encrypted backup if you want to preserve passwords, wi-fi settings, web history and health data where appropriate.

tt2

May I say that this may (or may not) work -- I don't know since I have fully loaded 128k iPhone and I am **NOT** inclined at all to pend the **hours** required to re-init my phone.

As a developer, I can say this:

1) Apple, by applying the moniker of Apple "recommended" is (basically) saying that this sort of malfunction (which is common in my experience) is the fault of the customer's, actions, device setup or results from some type of device corruption (without ever explaining what the heck the problem manifests or what it is supposed to mean as a UI element, and without addressing or explaining the problem-state that this represents (in any way that neither I nor anyone I know can find) is symptomatic of Apple software support. "Never explain", "Never excuse", "blame the customer" is not only only egregious but is the default position of support organizations that do not really care to support their customers;

2) as an active Mac dev and user (and engineering manager) since 1984 (yes, a first gen Mac user), having spent or authorized (literally multiple) $100,000+ 's of $$ of Apple products and SW, I can say (without equivocation) that iTunes remains the "steaming pile of cr##" that Mossberg called it a few years back ----> the instances of poor UI, insensitivity to normal usage and so on are silly too numerous to list here;

3) I have an ticket open with them on a related matter (purchased content downloading multiple times) and have simply allowed more than one similar tickets to expire out of exasperation.

This adds up the following: as a user-generated suggestion, this a very good idea -- so, kudos to @turingtest2. On the other hand, if this is indeed an "Apple recommended" solution (as it claims to be), with all respect, it neither helpful nor reasonable - and simply verifies what (literally) everyone I know (in and out of the developer communities) believes -- that iTunes is (by far) an example of all the ways that Apple-provided SW has gone off the rails.

Sorry for the rant but I have probably 500 Apple-purchased songs that **suddenly** and **without explanation** (and **randomly** now carry this **unexplained** and ridiculous dotted-circle designation.