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All replies
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Helpful answers
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Sep 16, 2016 1:55 AM in response to Jamieyoby TeeheiraG,Do you have the latest version of iTunes installed?
And what kind of computer are you on? Windows or Mac ?
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Sep 16, 2016 1:56 AM in response to Jamieyoby Ingo2711,Did you already try these troubleshooting steps?
Check for hardware issues
If you see error 53, learn what to do. If you see one of the errors below, you might have a hardware issue:
- 1, 3, 10, 11, 12, 13, 14, 16
- 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
- 1002, 1004, 1011, 1012, 1014, 1667 1669
Here's what to check:
- If iTunes is already open, quit and reopen it.
- Make sure that you have the latest version of iTunes.
- Check for issues with third-party security software.
- Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your iPhone, iPad, or iPod.
- If you still see the error message, you can check for outdated or modified software or contact Apple Support.
copied from: Get help with iOS update and restore errors
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Sep 16, 2016 1:58 AM in response to Ingo2711by Jamieyo,Thanks for replying! I am using a macbook, i have the latest version of iTunes, my firewall is off, macbook's updated and all
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Sep 16, 2016 5:39 AM in response to Jamieyoby Ingo2711,Did you try to restore on another computer? If this is also not working, the error might be hardware related and the phone has to be serviced by Apple.