iPhone
Q: Touch Id not detected on iPhone 5s after iOS 10 update
Hi,
The Touch Id on my iPhone 5s stopped working after updating to iOS 10 and now I get this message if try to set up touch id.
iPhone 5s, iOS 10
Posted on Sep 16, 2016 2:31 AM
by charshaz,Apple recommended
iPhone
- Make sure that you have the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
- Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
- Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.
Posted on Sep 16, 2016 2:39 AM
