Q: Apple ID cannot be reset by Apple
Hello
I have a problem with my Apple ID. I cannot login to any services needed this account. I also cannot reset my password.
I tried to reset on iforgot.apple.com page but it failed.. I got an error message when I type my account name and click on Continue:
The passwor for this Apple ID cannot be reset at this time. Contact your Apple representative to reset your password
I contacted with Apple helpdesk and since more than 2 months I talked with several 'engineers??" to solve my problem, but it seems they just sit and send me the same email every week (after when I asked for information):
"I know it is a long time issue, but the team working hard and I am waiting for update for them"
So how can I route this issue to the appropriate person who can really work on this issue?
Posted on Sep 16, 2016 2:35 AM