[ios10] Sync problems with outlook.com

Question

Level 1

8 points

[ios10] Sync problems with outlook.com

I got two problems after updating to ios10 which weren't there with iOS 9. Anyone an idea how to fix it or do I need to wait till apple "fix" it ?

Updated my iphone 6 to iOS 10.0.1 and did a factory reset after it.

Problem 1:

Now after connecting the outlook.com account, after 2-4 hours mails are no longer syncing. If I click on the mail app, an alert box appear to reconnect the app by retyping the password again. After that, it will work for 2-4 hours again and then same problems appears again.

Problem 2:

Syncing the contacts with ios 10 from a MS Live Account is a bad idea, because all birthdays are postponed a day into future.

Any Idea how to fix it? Changing the birth date to the correct day isn't working. It is showing the updated correct birthday for a few hours and it looks like it is again postponed after next contact sync... In Microsofts online Systems all birthdays are shown correctly.

iPhone 6, iOS 10, null

Posted on Sep 16, 2016 4:19 AM

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Answer 1

JangoF

Level 1

4 points

Sep 27, 2016 5:00 PM in response to Pajopath

to Problem 1: Sam by me (IPhone 6).

IPad works fine.

Solution:

Create the Email Account as "Exchange" not as "Outlook.com".

Works fine.

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Answer 2

Oct 3, 2016 6:32 AM in response to JangoF

I have the same problem and setting up the account as Exchange did not fix the issue.

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Answer 3

WynBass

Level 1

8 points

Oct 3, 2016 1:43 PM in response to Pajopath

I Have this same problem, every 5mins I have re-entire my .live account password. For me it seems the problem is somehow related to the wifi issue. Phone shows that it is connected to the wifi on the bar at the top of the screen, but if you go into Settings>wifi it shows the device isn't connected. Connect to wifi and it seems to stop asking for the password. That is until I leave the hotspot and return later or go to an area where I have another wifi spot saved on my phone. iOS 10.0.2 i6

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Answer 4

kamalot

Level 1

4 points

Oct 6, 2016 5:46 AM in response to Pajopath

I have this problem however I noticed it works over wi-fi, just not cellular.

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Answer 5

Conyous

Level 1

16 points

Oct 8, 2016 3:21 AM in response to Pajopath

I've got nearly the same problem: My Exchange Account worked fin with iOS 9, but since the update to 10.0.2 I have problems receiving my mails. I don't have to re-enter my password, but I get my mails but can't view them because they aren't loading.

This problem appears on all my iOS devices (iPad, iPhone). On macOS everything works fine!

I tried to delete my Exchange Account and set it up as a new one, but doesn't work either.

So this is really a big problem for me because I don't get my mails from work.

Please help me if anyone has got an idea 😟

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