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Helpful answers
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Sep 17, 2016 8:17 AM in response to biglamoby irina_w,Hi there biglamo,
It sounds to me like you have video purchases that are tied to your old Apple ID email address, but you no longer have access to that email. You could try updating your AppleID email address with this article.
Since you already know your email address it should go smoothly. Thank you for using Apple Support Communities.
