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Q: Outlook 2016 emails come back as unread exchange account

I have a user on our network with Office 2016. Every so often, she will be reading an email, when all of a sudden, the same email comes through again as if it never downloaded. This is an office 365 exchange account. There are no duplicate accounts setup in outlook or in any other email app on the mac. I had her check the OWA web email when this happens and the message is not showing there. Ive reinstalled office about 3 times on the machine so far. Has anyone else run into this before?

Posted on Sep 16, 2016 5:29 AM

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Q: Outlook 2016 emails come back as unread exchange account

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