Kyon1995

Q: WHY MY INTERNET KEEP DISCONNECT OVER AND OVER AGAIN??

why my internet keep disconnecting few minutes and reconnect again and disconnect again over2 again.... i never have this problem before ....

it keep "Request timeout for icmp_seq " and connect again.... it's because i update to OS X El Capitan? or something else? i did restart the router, turn off and on my wifi, i did restart my macbook twice.... and nothing happen it still disconnecting again....


i check "Network Diagnostic" section my wifi is okay, wifi setting is okay, network setting is okay, but my ISP keep disconnect


but, the weird thing is all of my housemates have no problem with the connection or ISP, only my Macbook Pro....

 

 

is there any solution for this?

thnk you

 

MacBook Pro (Retina, 13-inch, Mid 2014)

2.6 GHz Intel Core i5

Intel Iris 1536 MB

 

OS X El Capitan 10.11.6

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Sep 16, 2016 7:08 AM

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Q: WHY MY INTERNET KEEP DISCONNECT OVER AND OVER AGAIN??

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  • by irina_w,

    irina_w irina_w Sep 17, 2016 10:29 AM in response to Kyon1995
    Community Specialists
    Sep 17, 2016 10:29 AM in response to Kyon1995
    Hey Kyon1995,

    Thanks for being a part of Apple Support Communities.

    To help troubleshoot this issue where your Mac is unable to keep the Wi-Fi connection to your network, please follow through the steps in the link below to run Wireless Diagnostics:

    Use Wireless Diagnostics to help you resolve Wi-Fi issues on your Mac

    Cheers.
  • by rrogers227,

    rrogers227 rrogers227 Sep 18, 2016 4:19 AM in response to Kyon1995
    Level 1 (16 points)
    Desktops
    Sep 18, 2016 4:19 AM in response to Kyon1995

    Before beginning, be sure to have the wi-fi password of your primary network handy. You will need it to rejoin the network.

    Go to your network settings, and delete all your services on the left side of the screen (i.e. Wi-fi, Ethernet, FireWire, Bluetooth PAN, etc.)

    • Pull down the Wi-Fi menu and turn Wi-FI OFF
      • From any Finder window, hit Command+Shift+G to bring up Go To Folder, and enter the following path:

    /Library/Preferences/SystemConfiguration/Locate the following files, copy them to your desktop for a backup, then delete them from the /SystemConfiguration/ folder:com.apple.airport.preferences.plistcom.apple.network.identification.plistNetworkInterfaces.plist

    • Empty the Trash and reboot the Mac
    • Turn Wi-Fi back ON from the Wi-Fi menu, join your preferred network as usual

    This process forces OS X to create all new preference files for wireless networking, which can be an effective troubleshooting strategy if the wi-fi problems began after upgrading versions of Mac OS X and even installing incremental system updates.

    The wi-fi connection should now work as expected unless there’s a deeper problem.