Q: Itunes - device not recognised

Hi, iTunes has suddenly stopped recognising my device.

I have updated the software on my 6s Phone (though it was also not working pre-update), I have uninstalled and reinstalled iTunes. I have re-booted everything but still my pple devise do not show on iTunes. Ive tried my ipad too.

I saw a thread which said delete the lockdown folder which I have done, all no avail.

Posted on Sep 16, 2016 7:31 AM

I have this question too

Q: Itunes - device not recognised

All replies

Helpful answers

by alex_h1,

alex_h1 Sep 17, 2016 11:03 AM in response to Evansy451
Community Specialists

Sep 17, 2016 11:03 AM in response to Evansy451

Hello Evansy451,

Thank you for using Apple Support Communities.

I see that your iPhone is not being recognized by iTunes and that you have tried some things already. Take a look at this article and try the steps here: If iTunes doesn‘t recognize your iPhone, iPad, or iPod

Best regards.
Reply options

Link to this post

Q: Itunes - device not recognised

All replies Helpful answers

by alex_h1,

All replies

Helpful answers