atthecshore
Level 1 (21 points)
Mac OS X

Q: Why are iOS 10 photo faces not scanning?

I've had iOS 10 for 3 nights now and only 650 of over 4,000 photos have been scanned for the faces feature. Last night few if any scanned.

 

Is anyone else having this problem? Or know how to fix it?

 

Thanks

MacBook Air (11-inch Mid 2013), OS X El Capitan (10.11.6)

Posted on Sep 16, 2016 8:07 AM

by kjboothman,Solvedanswer
kjboothman kjboothman
Level 1 (18 points)
A:

I had this same issue and this morning I decided to try turning iCloud Photo Library off and then on again. Once that process was all done I locked my phone and plugged it in and my photos finally started scanning. Not sure if this will fix it for everyone, but it worked for me

Posted on Sep 19, 2016 1:50 PM

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atthecshore

Q: Why are iOS 10 photo faces not scanning?

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  • Helpful answers

  • by E the P,

    E the P E the P Sep 16, 2016 9:45 AM in response to atthecshore
    Level 1 (30 points)
    iPhone
    Sep 16, 2016 9:45 AM in response to atthecshore

    I saw the same thing too.  It made a mention about plugging in your phone and "locking" it.  I assume it's a compute intensive process and wants power, and nothing else to do, to perform the scan.  I found that by the next day all my images were taken care of.  Did you open the app and then plug it in?

  • by léonie,

    léonie léonie Sep 16, 2016 10:11 AM in response to atthecshore
    Level 10 (107,008 points)
    iCloud
    Sep 16, 2016 10:11 AM in response to atthecshore

    Are you using iCloud Photo Library? If you are using the "Optimize" option with iCloud, the photos need downloading from iCloud before they can be scanned.  and that means it needs also to be connected to WiFi while doing the persons scan. My iPhone is scanning very slowly, but it does. I am seeing about 50 new faces every morning in the People album, when I click the "+ Add People" button at the bottom of the people album.

  • by atthecshore,

    atthecshore atthecshore Sep 17, 2016 4:06 AM in response to léonie
    Level 1 (21 points)
    Mac OS X
    Sep 17, 2016 4:06 AM in response to léonie

    Yes, I had optimize turned on. And of this morning it had stopped scanning at all, so I turned off optimize. I'll let you know what happens!

  • by léonie,

    léonie léonie Sep 17, 2016 5:40 AM in response to atthecshore
    Level 10 (107,008 points)
    iCloud
    Sep 17, 2016 5:40 AM in response to atthecshore
    so I turned off optimize. I'll let you know what happens!

    Do you have enough free storage to keep all originals full size on the iPhone?  Otherwise I would not risk to disable it.

  • by atthecshore,

    atthecshore atthecshore Sep 17, 2016 6:04 AM in response to léonie
    Level 1 (21 points)
    Mac OS X
    Sep 17, 2016 6:04 AM in response to léonie

    I checked the size of my photo library and determined I had enough space. But when I changed the setting, the iPhone said I didn't have enough room but I want to head anyway after deleting some videos. Is there a way to just back up the photos and not the videos? I think the videos are what are taking up the most room.

  • by léonie,

    léonie léonie Sep 17, 2016 6:08 AM in response to atthecshore
    Level 10 (107,008 points)
    iCloud
    Sep 17, 2016 6:08 AM in response to atthecshore

    No, it is all or nothing. Either all items will be stored locally, or "Optimize storage" will decide automatically what will be stored locally.

  • by atthecshore,

    atthecshore atthecshore Sep 19, 2016 8:15 AM in response to léonie
    Level 1 (21 points)
    Mac OS X
    Sep 19, 2016 8:15 AM in response to léonie

    OK, I turned Optimize back on Saturday afternoon but still no dice. It's stuck at 675 out of 4,000 optimized and hasn't moves. I plug the phone in every night so it's had plenty of time to do the scanning.

     

    Any other ideas?

  • by kjboothman,Solvedanswer

    kjboothman kjboothman Sep 19, 2016 1:50 PM in response to atthecshore
    Level 1 (18 points)
    Sep 19, 2016 1:50 PM in response to atthecshore

    I had this same issue and this morning I decided to try turning iCloud Photo Library off and then on again. Once that process was all done I locked my phone and plugged it in and my photos finally started scanning. Not sure if this will fix it for everyone, but it worked for me

  • by atthecshore,

    atthecshore atthecshore Sep 20, 2016 6:05 AM in response to kjboothman
    Level 1 (21 points)
    Mac OS X
    Sep 20, 2016 6:05 AM in response to kjboothman

    That did it!

     

    I turned off iCloud Photo Library and clicked OK when it said it would delete all my photos from the phone. It took about 30 seconds for the little wheel to stop, then I immediately turned it back on again.

     

    This morning 4,300 of the photos had been scanned, with about 325 to go.  So turning it off and on again was the fix.

     

    Thanks.

  • by atthecshore,

    atthecshore atthecshore Sep 23, 2016 6:48 AM in response to atthecshore
    Level 1 (21 points)
    Mac OS X
    Sep 23, 2016 6:48 AM in response to atthecshore

    Well, I spoke too soon. Those 325 photos are still sitting there, unscanned, and it's been 3 days.

     

    Anyone else still having this issue?