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Why are many of the videos that were shot on my iPhone suddenly unsupported? I haven't edited these in any way. The only change has been my "upgrading" to iCloud Photos.
Anyone know what might be going on here?
iPhone 6s, iOS 9.1
Optimize storage on your device
When iCloud Photo Library is turned on, your device can optimize its storage by keeping smaller versions of your photos on the device. All your full-resolution originals are stored in iCloud Photo Library and can be downloaded at any time.
Go to Settings > iCloud > Photos (or Settings > Photos & Camera), then tap Optimize [device] Storage to turn it on.
When your device needs more storage, it automatically replaces some full-resolution originals with optimized versions. If you want to replace optimized versions with full-size originals, tap Download and Keep Originals to turn it on.
Optimize storage on your device
When iCloud Photo Library is turned on, your device can optimize its storage by keeping smaller versions of your photos on the device. All your full-resolution originals are stored in iCloud Photo Library and can be downloaded at any time.
Go to Settings > iCloud > Photos (or Settings > Photos & Camera), then tap Optimize [device] Storage to turn it on.
When your device needs more storage, it automatically replaces some full-resolution originals with optimized versions. If you want to replace optimized versions with full-size originals, tap Download and Keep Originals to turn it on.
Unfortunately, that didn't do it. I've waited for the full res versions to download and I'm getting the same error.
JayB, great advice.
I exported (unmodified original) video out of Photos, but it converted the video from .mov to .m4v. Also, the test file was originally 80MB and the exported version is only 25MB. When I re-import the 25MB version, it plays on all of my devices perfectly.
However, it loses all of the meta-data (camera, date, time, location). Also, I'm concerned that there's a loss of quality as the size is only 25/80ths of the previous size. I tried looking in the Photo's Library files, but the masters folder is organized by the date that I imported, which makes it impossible to find. I was hoping I could pull the 80MB version out and then re-import that.
Any suggestions or ideas?
UPDATE: I took the time to find the original and made a copy. Then, I imported it into Photos and it played on every device. Except, it's stripped of it's location and time zone data. I'm still not in a good position, but it's more data.
Thanks, JayB.
I'm still in a tough position and I'm wondering if anyone has any advice. Here's what's outstanding:
1) It was extremely time consuming to fix that one video file. How can I do this to all 1000 of my videos?
2) How can I copy the location data accurately? Those pins are accurate to where I was standing. I can't find a way to recreate those in the Photos app.
Bonus*) Anyone know what Apple screwed up to cause this to happen to me?
Having this same issue! I just recently bought an iPhone 6 running iOS 10.2, I set it up as a restore from my old iPhone 5. All my videos synced from iCloud say "unsupported format." They play fine in my 5!
Anyone know how to simply fix this?
I fixed my issue. It was a painstaking process of searching for all videos in my library file and copying them to a folder. If you export, your videos will be transcoded. That wasn't an option for me.
Next, I re-imported the videos creating duplicates. I then went one-by-one to correct timecode and location data until it was all perfect. I then, deleted the old ones. All of my videos play on all of my devices and they have correct time and locations.
It's disappointing that Apple caused this to happen and then did not attempt to fix this or make a tool to solve this for us.
I'm sorely disappointed. I want to share a video with family during xmas and I have to retreat to a room to export, Reimport etc etc.
Meanwhile all my Android owning cousins share theirs with no issues.
Feel like an it way much. For years I've advocated the superiority of apples software in the face of criticism.
I'm annoyed that I can't share this video. Why do I even subscribe to your online services when they don't function?
Bull ****
Hmmm, that's where I started. Trying to download using hardwire connection. Still thinks it's an unsupported format. This a bit of a "really?" can't download a video shot with an iPhone to a Mac.
Videos SHOT WITH iPhone "Unsupported Video Format"
