HT201911: AirPort Extreme/Express, Time Capsule: How to find the serial number

Learn about AirPort Extreme/Express, Time Capsule: How to find the serial number
rpmcestmoi

Q: The help automated site rejects my extreme SN.

The help automated site rejects my extreme SN.  Perplexing.  Has anyone else had this experience


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Posted on Sep 16, 2016 10:43 AM

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Q: The help automated site rejects my extreme SN.

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  • by JimmyCMPIT,Helpful

    JimmyCMPIT JimmyCMPIT Sep 16, 2016 10:49 AM in response to rpmcestmoi
    Level 5 (7,607 points)
    Mac OS X
    Sep 16, 2016 10:49 AM in response to rpmcestmoi

    do not post your email.

    your question is so vague the answer is you need to ask the developers of the website.

  • by rpmcestmoi,

    rpmcestmoi rpmcestmoi Sep 16, 2016 10:50 AM in response to JimmyCMPIT
    Level 1 (4 points)
    Mac App Store
    Sep 16, 2016 10:50 AM in response to JimmyCMPIT

    thanks.  apple site.

  • by JimmyCMPIT,Helpful

    JimmyCMPIT JimmyCMPIT Sep 16, 2016 10:57 AM in response to rpmcestmoi
    Level 5 (7,607 points)
    Mac OS X
    Sep 16, 2016 10:57 AM in response to rpmcestmoi

    Airport Extreme Serial Number? You need support and the Apple cite is rejecting the Serial #?

     

    If the Airport Extreme Serial Number is being rejected with the automated system use the contact us at the bottom of this page to speak with an apple representative over the phone and have them validate the serial number and the site you are trying to access if it is hosted on the apple.com domain.

     

    However if you are having an issue with the device itself that is related to it's functionality you can describe it here, detail as much as you can explain what the problem is, what the other devices affected are and explain what you have tried to remedy this.

  • by rpmcestmoi,

    rpmcestmoi rpmcestmoi Sep 16, 2016 10:57 AM in response to JimmyCMPIT
    Level 1 (4 points)
    Mac App Store
    Sep 16, 2016 10:57 AM in response to JimmyCMPIT

    great.  thank you