Steven Fisher1

Q: iPhone 7 Plus Phone Call Sound Quality

So we just got 2 new iPhone 7 Plus' and I am noticing that the incoming call audio quality on both sounds strange.  I have the Apple leather case on the phone and incoming audio sounds distant.  Like it is coming from behind the phone or something.  It almost sounds like the phone is on speaker phone but it isn't.  Turning the volume down helps a bit but it seems off.  Previous I had an iPhone 6 so I don't know how this compares to the 6 Plus.

 

Any help is appreciated!

 

Thanks!

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Sep 16, 2016 11:36 AM

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Q: iPhone 7 Plus Phone Call Sound Quality

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  • by B.BALACHANDER,

    B.BALACHANDER B.BALACHANDER Sep 30, 2016 12:16 AM in response to Sarez72
    Level 1 (4 points)
    iPhone
    Sep 30, 2016 12:16 AM in response to Sarez72

    yesterday I bought iphone 7.The audio of incoming call is very low and I need to talk only with speaker .any suggestions pl//

  • by JOeg6791,

    JOeg6791 JOeg6791 Sep 30, 2016 4:38 AM in response to Steven Fisher1
    Level 1 (8 points)
    iPhone
    Sep 30, 2016 4:38 AM in response to Steven Fisher1

    I got the 7+ a few days ago and noticed that when speaking to someone, I could barely hear them.  When I pulled the phone away from my ear, it was actually pretty loud so it was almost as if the ear speaker was turned the wring way and was maybe facing the back of the phone.  I restored the phone, called apple and verizon and then returned it for a new one, which has the same issue.  When I talk to people, they can hear me perfectly, but I can't hear them very well unless I'm using speaker or the earbuds.  I hope it's not a hardware issue.

  • by Arthur571,

    Arthur571 Arthur571 Sep 30, 2016 10:52 AM in response to Steven Fisher1
    Level 1 (4 points)
    iPhone
    Sep 30, 2016 10:52 AM in response to Steven Fisher1

    Same Problem here, iPhone 7 plus 128 GB, I can hear my callingpartners very good, but everytime the people are asking me what you say? So they can barely hear me.... very annoying thing. T-Mobile in germany.

     

    i hope it gets fixed with an iOS Update. I remember the robotic voice in my iPhone 5.....

     

    thanks guys

  • by chungmeng,

    chungmeng chungmeng Sep 30, 2016 3:33 PM in response to Steven Fisher1
    Level 1 (4 points)
    Sep 30, 2016 3:33 PM in response to Steven Fisher1

    I have two iPhone 7plus (my wife and mine).

    Both have the same problem as stated.

    I turned off VoLTE, and the problem is resolved for both phones

    Settings > Mobile Data > Mobile Data Options > Enable 4G > Data Only (instead of Voice & Data)

  • by JOeg6791,

    JOeg6791 JOeg6791 Sep 30, 2016 4:27 PM in response to chungmeng
    Level 1 (8 points)
    iPhone
    Sep 30, 2016 4:27 PM in response to chungmeng

    I tried that in the store and it didn't help and just tried with new phone and didn't help.  Plus, voice and data is very important.

  • by Cheppner,

    Cheppner Cheppner Sep 30, 2016 11:21 PM in response to Steven Fisher1
    Level 1 (4 points)
    Sep 30, 2016 11:21 PM in response to Steven Fisher1

    Sissue here with my 7 plus. I got it replaced and still have the same issue. I'm annoyed.

  • by Arthur571,

    Arthur571 Arthur571 Oct 1, 2016 1:04 AM in response to Cheppner
    Level 1 (4 points)
    iPhone
    Oct 1, 2016 1:04 AM in response to Cheppner

    I Dont think it will fix it with a replace of the iPhone. Turning off VoLTE doesnt fix it either. I think we need a carrier settings/iOS Update.... very annoying Not to be able to do a simple phone call properly with a device that costs ove 1000€ .... hope we will geht help soon.

  • by mikobig,

    mikobig mikobig Oct 1, 2016 10:10 AM in response to Steven Fisher1
    Level 1 (4 points)
    Oct 1, 2016 10:10 AM in response to Steven Fisher1

    Same issue with iPhone 7 128GB Mtel Bulgaria. Cellular calls sound underwater and distant. Indeed like coming from behind. Also people are having hard time hearing me? (mic problem?)

    Did various tests and the sound quality is a little better when using Viber or Messenger but still not as crystal clear as my iPhone 6s.

    Really hope that this is related to the new stereo speaker and will soon get resolved via Software update.

  • by steve gee11,

    steve gee11 steve gee11 Oct 1, 2016 4:48 PM in response to mikobig
    Level 1 (4 points)
    Oct 1, 2016 4:48 PM in response to mikobig

    same problem  here. on my 2nd iphone 7 plus. t-mobile us.  nobody can hear me clearly.  i switch the sim back to my old android phone and the reception is fine. so not a carrier problem.

    too bad cuz otherwise i love the phone but calls are too important.  gonna get a refund.

  • by JOeg6791,

    JOeg6791 JOeg6791 Oct 1, 2016 7:11 PM in response to steve gee11
    Level 1 (8 points)
    iPhone
    Oct 1, 2016 7:11 PM in response to steve gee11

    I've noticed that this phone goes from LTE to 3G then to 1X a lot.  Maybe these are all carrier related issues?

  • by coldsweat,

    coldsweat coldsweat Oct 1, 2016 10:42 PM in response to Steven Fisher1
    Level 1 (4 points)
    Oct 1, 2016 10:42 PM in response to Steven Fisher1

    I'm getting this problem too - add me to the list!.  It definitely sounds like the sound is coming from behind the phone and/or on speakerphone.

     

    The useless canned Apple response of looking at the Knowledge base article doesn't help at all (you know that any reply that starts with the patronising line.... 'thanks for reaching out' won't help),  So how do I restart the device in the middle of a call to an important client eh Apple???

  • by Ollie-nl,

    Ollie-nl Ollie-nl Oct 3, 2016 1:16 PM in response to Steven Fisher1
    Level 1 (4 points)
    iPhone
    Oct 3, 2016 1:16 PM in response to Steven Fisher1

    Same problem here, iPhone 7 plus 128 GB, I can hear my incomming calls like it is coming from behind the phone, but the other side hears me if I'm in a fish tank

     

    Provider: Vodafone in the Netherlands.

    Is it hardware or software?

     

    Any help is appreciated!

     

    Regards

  • by jurneeka,

    jurneeka jurneeka Oct 3, 2016 4:27 PM in response to Steven Fisher1
    Level 1 (4 points)
    iPhone
    Oct 3, 2016 4:27 PM in response to Steven Fisher1

    Having the same issue - I can hear the person okay, but they can't hear me unless I'm using the Lighting earbuds that came with the Phone.

    Unfortunately that means I can't charge it simultaneously.

     

    Im on AT&T.

  • by Lynsie84,

    Lynsie84 Lynsie84 Oct 4, 2016 3:26 AM in response to Steven Fisher1
    Level 1 (4 points)
    iPhone
    Oct 4, 2016 3:26 AM in response to Steven Fisher1

    I also have the same issue, tried turning the volume down and its a little better but then its hard to hear the other person.  I hope its something that can be sorted, taking it back for a replacement doesn't seem worth it as they all seem the same.

  • by JMass6,

    JMass6 JMass6 Oct 4, 2016 11:50 PM in response to Steven Fisher1
    Level 1 (4 points)
    iPhone
    Oct 4, 2016 11:50 PM in response to Steven Fisher1

    Thank you for posting this issue.  I just got the new 7 Plus, and I am having the same issue.  This many people can't all be doing something wrong at the same time.  Has to be an issue with the phone.  Hopefully they admit it soon, and go about making it right.

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