Steven Fisher1
Level 1 (104 points)
iPhone

Q: iPhone 7 Plus Phone Call Sound Quality

So we just got 2 new iPhone 7 Plus' and I am noticing that the incoming call audio quality on both sounds strange.  I have the Apple leather case on the phone and incoming audio sounds distant.  Like it is coming from behind the phone or something.  It almost sounds like the phone is on speaker phone but it isn't.  Turning the volume down helps a bit but it seems off.  Previous I had an iPhone 6 so I don't know how this compares to the 6 Plus.

 

Any help is appreciated!

 

Thanks!

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Sep 16, 2016 11:36 AM

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Steven Fisher1

Q: iPhone 7 Plus Phone Call Sound Quality

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  • by Ollie-nl,

    Ollie-nl Ollie-nl Oct 17, 2016 12:25 PM in response to afromvalkenswaard
    Level 1 (4 points)
    iPhone
    Oct 17, 2016 12:25 PM in response to afromvalkenswaard

    Still waiting for a new iPhone from Vodafone (RMA). Hope I get the phone this week (if in stock).

  • by afromvalkenswaard,

    afromvalkenswaard afromvalkenswaard Oct 17, 2016 2:01 PM in response to Ollie-nl
    Level 1 (4 points)
    Oct 17, 2016 2:01 PM in response to Ollie-nl

    just updated to the new ios 10.0.3...no luck, still sounds horrible. Had to drop connection and use whatsapp to understand other person..

    Tomorrow the phone is going back, waiting for another one...hope it will be better or it will be my last Iphone

  • by JOeg6791,

    JOeg6791 JOeg6791 Oct 17, 2016 5:18 PM in response to Steven Fisher1
    Level 1 (8 points)
    iPhone
    Oct 17, 2016 5:18 PM in response to Steven Fisher1

    I think the call quality has to do with the design of the phone and screen.  My main issue is that when I talk to people, they sound muffled.  I noticed today that when I had the Sirius app playing music and was scrolling through emails, the screen was vibrating and it felt weird.  I'm thinking that whatever they did to the screen on the 7 and 7+ is making the earpiece vibrate when people are talking and thus making them hard to hear.  Try for yourself.  Scroll through instagram or something while you're playing music and you'll see what I mean.

  • by Steven Fisher1,

    Steven Fisher1 Steven Fisher1 Oct 17, 2016 5:23 PM in response to JOeg6791
    Level 1 (104 points)
    iPhone
    Oct 17, 2016 5:23 PM in response to JOeg6791

    I Think you are right on.  It's a design thing.  It sounds muffled and causes the entire screen to shake!  I brought it and the Genius Bar people acted like I was nuts and that's normal for the phone.  I have a hard time believing that!  I also updated to 10.0.3 and its no better.  Love every other feature of the phone except receiver call quality!!

  • by Julien Winfield,

    Julien Winfield Julien Winfield Oct 20, 2016 5:42 PM in response to Steven Fisher1
    Level 1 (9 points)
    Oct 20, 2016 5:42 PM in response to Steven Fisher1

    Just received a new iPhone 7+. I am experiencing very poor sound quality during phone calls. Night and day from my 6+.

  • by Quadmom95,

    Quadmom95 Quadmom95 Oct 20, 2016 8:45 PM in response to Steven Fisher1
    Level 1 (4 points)
    iPhone
    Oct 20, 2016 8:45 PM in response to Steven Fisher1

    We have two iPhone 6 and three iPhone 6s in our family and all five of us have noticed this in the last couple of weeks.

  • by afromvalkenswaard,

    afromvalkenswaard afromvalkenswaard Oct 20, 2016 11:40 PM in response to Quadmom95
    Level 1 (4 points)
    Oct 20, 2016 11:40 PM in response to Quadmom95

    => Quadmom95:

     

    Have hou noticed same difference compared to Iphone7, of do hou have same problem on IPhone 6?....if so , since updating to IOS10??

  • by Quadmom95,

    Quadmom95 Quadmom95 Oct 21, 2016 7:00 AM in response to afromvalkenswaard
    Level 1 (4 points)
    iPhone
    Oct 21, 2016 7:00 AM in response to afromvalkenswaard

    My husband and I just purchased iPhone 7 Plus, and have not received them yet. I guess the point of my post was that my family is experiencing the same thing on five different devices, two are 6 and three are 6s. We have all updated to ios 10.

     

    I did read this morning on another board that there is a known problem with Verizon, and Verizon is our carrier.

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