Hand Written Note Feature for iMessage & iPhone 6 Doesn't Work

The Hand Written Note iMessage feature on my Iphone 6 is malfunctioning. The feature does not initiate when the phone is turned to a "landscape" position. I tried to turn off and then on the phone. The problem persisted. I updated the IOS to 10.0.1

iPhone 6, iOS 10

Posted on Sep 16, 2016 11:48 AM

Reply
2 replies

Sep 17, 2016 9:40 AM in response to Haksui76

Hello Haksui76,


Thanks for that info and choosing the Apple Support Communities. I know how important using the new handwritten message feature is to you! If I understand correctly, you are unable to initiate the handwritten message when your iPhone is in landscape orientation, even after restarting your iPhone. The good news is the following steps will be helpful in resolving your issue. First, make a backup of your personal data, just to be safe:


How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch


The next step is to Reset All Settings from Settings > General > Reset on your device. This resets all of your device’s settings like Wallpaper, Sounds, Display & Brightness, Background App Refresh, Date & Time, and removes all of your previously used Wi-Fi networks and passwords.


Reset iPhone Settings - iPhone User Guide


Once your iPhone restarts, then test the handwritten message feature in the Messages app again, and here is more info about this feature.


Handwritten messages - iPhone User Guide


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hand Written Note Feature for iMessage & iPhone 6 Doesn't Work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.