Jaalwine

Q: iPhone 7 gps and cell dropping

So, had my new phone for about 4 hours now and have had both GPS and cell service drop at the same time at least 8 times- typically only for about 2 minutes but as I was traveling and using navigation it was very difficult. Anyone else had this problem?

 

iphone 7 not listed  as a product in this forum yet...

Posted on Sep 16, 2016 11:43 AM

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Q: iPhone 7 gps and cell dropping

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  • by toninog3,

    toninog3 toninog3 Oct 9, 2016 1:12 PM in response to cregacho
    Level 1 (4 points)
    Oct 9, 2016 1:12 PM in response to cregacho

    if this problem happen to iPhone 7 means trouble is with the iPhone 7 not with the network provider. I am in UK on 3 network and since day one i notice significan dropping in the signal, 4G only in an ideal conditions and once signal goes to 3G never returns to 4G , wifi was also weaken than the iPhone 5s 6 and 6s. However I never had total lost of GPS and only few times had No Signal. I found similar problems ppl had with previous iPhone releases ., 5s and 6s, but now these phones works a treat, maybe Apple knows about the issue and works on a solution but will take some time, or just there are faulty components inside the first produced iPhones 7's. 

  • by cindyfromlighthouse point,

    cindyfromlighthouse point cindyfromlighthouse point Oct 9, 2016 6:15 PM in response to cindyfromlighthouse point
    Level 1 (4 points)
    Oct 9, 2016 6:15 PM in response to cindyfromlighthouse point

    just an update i now have phone #5 and this one is a Verizon unlocked phone the apple store thought that changing the phone model all together would help. It didn't phone still freezing, call connections are not good at all. I am going to return the phone and probably go back to the 6S. So Sad....

  • by cregacho,

    cregacho cregacho Oct 10, 2016 7:48 AM in response to cregacho
    Level 1 (4 points)
    iPhone
    Oct 10, 2016 7:48 AM in response to cregacho

    Tried two things on my way to work today:

     

    1. Turned off cellular roaming - GPS signal was still lost.

    2. Turned off LTE - restricted to 3G speeds but GPS worked fine.

     

    For my situation, I still feel this is more of a software/hardware issue with Apple since GPS works fine on my daughters iPhone 6s. I haven't noticed any issues with data or voice calls dropping only GPS losing connection.

  • by toninog3,

    toninog3 toninog3 Oct 10, 2016 8:05 AM in response to cregacho
    Level 1 (4 points)
    Oct 10, 2016 8:05 AM in response to cregacho

    It's ddefinitely iPhone 7 issues software  or hardware or both but it's not the network provider. If all older iPhones and other make phones work properly with the network iPhone 7 should do straight out of the box.

  • by toebone7,

    toebone7 toebone7 Oct 10, 2016 8:21 AM in response to Jaalwine
    Level 1 (27 points)
    iPhone
    Oct 10, 2016 8:21 AM in response to Jaalwine

    OK. So I have a fix that worked for me. i got the beta from Apple of iOS 10.1. It cleared up all my Verizon gps and no service bugs.  I used to lose service and gps woth Waze google and Apple maps.  no problems since I got it.  Just google Apple beta program and install it. 

  • by toninog3,

    toninog3 toninog3 Oct 10, 2016 11:37 AM in response to toebone7
    Level 1 (4 points)
    Oct 10, 2016 11:37 AM in response to toebone7

    Finally good news here! That means that the new software update will fix the problems. Thanks for sharing! 

  • by Axxou,

    Axxou Axxou Oct 10, 2016 1:33 PM in response to toebone7
    Level 1 (9 points)
    iPhone
    Oct 10, 2016 1:33 PM in response to toebone7

    I just tried the new iOS 10.1 beta 3 (developer version released today), my GPS is still not working.

    I don't have any cell drop on my side, only the GPS that is not working.

     

    - Carrier: ORANGE / Sosh (France).

    - Device: iPhone 7 Black 128GB.

  • by jacobhyman,

    jacobhyman jacobhyman Oct 10, 2016 1:43 PM in response to Axxou
    Level 1 (4 points)
    iPhone
    Oct 10, 2016 1:43 PM in response to Axxou

    That sounds more like just a bad GPS and I would think there is a decent show it would be fixed with a new phone.  If there really is a problem with the GPS, Apple should replace it under warranty.

     

    The problem most of the people in this thread are talking about seems to be related to the hand-off between cell towers causes both the service and GPS to drop (while the GPS is technically separate from the cell capabilities) they interact when A-GPS is being used. 

  • by Axxou,

    Axxou Axxou Oct 10, 2016 2:05 PM in response to jacobhyman
    Level 1 (9 points)
    iPhone
    Oct 10, 2016 2:05 PM in response to jacobhyman

    I went to an Apple Genius, and he proposed a replacement (warranty). But there is currently no stock for the model I have... so I have to wait. What a shame, for a 2 weeks phone I paid $900...

  • by mattbouncer,

    mattbouncer mattbouncer Oct 10, 2016 5:01 PM in response to Jaalwine
    Level 1 (12 points)
    iPad
    Oct 10, 2016 5:01 PM in response to Jaalwine

    unofficially members using beta can not discuss. But 10.1 is showing signs of improvement. I haven't turned VoLTE off since beginning testing in first public beta

  • by toebone7,

    toebone7 toebone7 Oct 10, 2016 5:19 PM in response to toebone7
    Level 1 (27 points)
    iPhone
    Oct 10, 2016 5:19 PM in response to toebone7

    Unofficially of course regarding the beta.

  • by cregacho,

    cregacho cregacho Oct 10, 2016 8:04 PM in response to toebone7
    Level 1 (4 points)
    iPhone
    Oct 10, 2016 8:04 PM in response to toebone7

    Installed 10.1 beta 2 and GPS is working for me now with LTE setting left on.

     

    Sprint, iPhone 7 32GB

  • by pcuznyc,

    pcuznyc pcuznyc Oct 11, 2016 2:10 PM in response to Jaalwine
    Level 1 (4 points)
    iPhone
    Oct 11, 2016 2:10 PM in response to Jaalwine

    Hi All,

     

    So I started getting this problem and thought first must be a problem with Verizon in my area. Then it kept happening. Really causes problems when I am using Waze.  Is there an official fix yet for this?  Or do i need to swap my Iphone 7 for a new one?

     

    thanks!

  • by cbmom3,

    cbmom3 cbmom3 Oct 11, 2016 5:48 PM in response to Jaalwine
    Level 1 (4 points)
    iPhone
    Oct 11, 2016 5:48 PM in response to Jaalwine

    I have the exact same problem - AND I HAD MY IPHONE 7 REPLACED TODAY WITH A NEW IPHONE 7 AND THE PROBLEM IS STILL HAPPENING WITH MY NEW PHONE!!!  When I started using my new phone, I did not use old data from an icloud backup (in case it was a software issue from my previous phone) so I started totally fresh.  I already had the SIM card replaced.

     

    So none of these work:

     

    1. Replacing old IPHONE 7 with new IPHONE 7.

    2. Getting a new SIM card.

     

    I also have Verizon.  My husband has an iphone 6s and it works perfectly when it is directly next to my phone that has no service.  So its not a coverage issue.  Its something with the iphone 7.

     

    Apple has told me that after replacing my phone if I still had a problem its no longer their problem but Verizon's problem. I know Verizon is going to kick it back to Apple.  So, I think I'm going to replace my iphone 7 with an iphone 6s.  Its just not worth it!

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