Jaalwine

Q: iPhone 7 gps and cell dropping

So, had my new phone for about 4 hours now and have had both GPS and cell service drop at the same time at least 8 times- typically only for about 2 minutes but as I was traveling and using navigation it was very difficult. Anyone else had this problem?

 

iphone 7 not listed  as a product in this forum yet...

Posted on Sep 16, 2016 11:43 AM

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Q: iPhone 7 gps and cell dropping

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  • by jacobhyman,

    jacobhyman jacobhyman Sep 23, 2016 3:07 PM in response to dsgrce
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 3:07 PM in response to dsgrce

    I'm having the same problem with a 256GB iPhone 7 on Verizon.  GPS and Cellular both dropped completely twice on my drive to work.  Had to do a hard reset on the phone to get it back on.

     

    Turning off VoLTE hardly seems like a good solution given it's a selling point of the phone/network.

  • by mattbouncer,

    mattbouncer mattbouncer Sep 23, 2016 3:15 PM in response to jacobhyman
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 3:15 PM in response to jacobhyman

    it seems to happen more often than not while using Waze. Anyone else here that's reporting this issue happen to be using Waze?

     

    this didn't happen while I was running iOS 10 beta on my 6+ the month prior to launch. Even with Waze running.  It seems to be isolated to iPhone 7/7+

  • by mattbouncer,

    mattbouncer mattbouncer Sep 23, 2016 3:16 PM in response to Jaalwine
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 3:16 PM in response to Jaalwine

    it seems to happen more often than not while using Waze. Anyone else here that's reporting this issue happen to be using Waze?

     

    this didn't happen while I was running iOS 10 beta on my 6+ the month prior to launch. Even with Waze running.  It seems to be isolated to iPhone 7/7+

  • by clarkn,

    clarkn clarkn Sep 23, 2016 3:22 PM in response to mattbouncer
    Level 1 (9 points)
    Apple Pay
    Sep 23, 2016 3:22 PM in response to mattbouncer

    Yes, mine happened while using Waze, but that could be coincidental because I am usually using Waze when I'm driving. It stopped happening after I turned off VoLTE. I agree with the jacobhyman that is not an acceptable solution though as I'd prefer the  better quality of VoLTE, so I hope a fix is in the pipeline.

     

    Perhaps those of us who haven't already should report it to Apple support to increase attention to the problem or do they monitor these forums?

  • by jacobhyman,

    jacobhyman jacobhyman Sep 23, 2016 3:36 PM in response to clarkn
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 3:36 PM in response to clarkn

    I have also been using Waze.  What's the procedure for reporting to Apple support?

  • by mattbouncer,

    mattbouncer mattbouncer Sep 23, 2016 3:37 PM in response to clarkn
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 3:37 PM in response to clarkn

    ive read in articles via google search that people seem to have gone to apple stores and had phones replaced.

     

    IF someone on here has a corporate email of someone I'll gladly write a letter. But general customer support might not be enough. They're just gonna guide you to do basic troubleshooting. I already reset network settings, wiped phone clean, it's quite annoying.

     

    IF they're not gonna credit me 1 month payment off my device payment plan or fix it asap, i might return and wait a month or so for a new batch of devices to roll out.

  • by mattbouncer,

    mattbouncer mattbouncer Sep 23, 2016 3:39 PM in response to jacobhyman
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 3:39 PM in response to jacobhyman

    Also this isn't isolated to no service. I got problems where phone goes into 3G and seems to struggle to keep LTE

  • by clarkn,

    clarkn clarkn Sep 23, 2016 3:44 PM in response to mattbouncer
    Level 1 (9 points)
    Apple Pay
    Sep 23, 2016 3:44 PM in response to mattbouncer

    I've seen reports that the problem has affected others using older devices since the iOS 10 update, which implies that it may be a software issue and not hardware (even though some were given new phones).

     

    I think the easiest way to report it is to go to the apple support site, select iPhone, scroll to the very bottom and go through and request a support request (although I haven't had time to do this yet).

  • by marktel,

    marktel marktel Sep 23, 2016 9:33 PM in response to Jaalwine
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 9:33 PM in response to Jaalwine

    I am having the same exact issue. iPhone 7 Verizon 128 GB. i get No Service intermittently after using Waze for 15 or so minutes. Today I drove from Austin to Dallas with my wife who has the identical model phone. Every time I had No Service she still had full service. We both have VoLTE enabled. She was not running Waze while I was.

     

    Is this a bug in Waze? Not a developer, and I am a big fan of the app, but that appears to be the common thread here.

  • by mattbouncer,

    mattbouncer mattbouncer Sep 23, 2016 11:38 PM in response to Jaalwine
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 11:38 PM in response to Jaalwine

    I reached out via Twitter @applesupport. Awaiting a reply since it's after hours. Can't even get an appointment at the Genius Bar until Sunday after 6PM in most Apple stores around NYC. The 24 hour apple store in Manhattan has no availability even in the middle of the night. I gotta wait til 1AM Monday morning to go.

     

    It happened to me again tonight. I am now running iOS 10.1 (beta) and was using waze for traffic and hazards on my ride home from work, and after 5 mins it knocked off to "no service." I do not understand where these forum sites are reporting it's stuck after using airplane mode. It happens out of nowhere, but it's happening more with waze, I can't speak for other navi apps as I only use one.

     

    I do use the phone with Map my Ride which is a GPS based app, and the recording doesn't go out with that. I don't understand the coorelation between Waze and iPhone 7. This wasn't happening with iOS 10 on a 6+ in beta and final release.

     

    Running:
    Verizon iPhone 7+ w/ iOS 10.1 (problems same on 10.0.1 previously)

    VoLTE is running.

     

    Attempted:
    Wiped Phone Clean and Restored from iCloud Backup.

    Reset Network settings x100

    VoLTE being off didn't seem to do anything.

  • by jacobhyman,

    jacobhyman jacobhyman Sep 24, 2016 4:26 AM in response to mattbouncer
    Level 1 (4 points)
    iPhone
    Sep 24, 2016 4:26 AM in response to mattbouncer

    I'm pretty sure Waze can only use Apple's APIs to access the GPS functions of the phone.  So while Waze might be doing this differently than most other apps, but if there is a bug it's technically on Apple's or the Carrier's side.

     

    While Waze seems to be the biggest offender, people in the thread have mentioned other GPS apps.  Are you travelling at the same speeds and switching towers at the same rate with Map My Ride? 

     

    This seems like it's some sort of issue with the cellular modem firmware and Verizon's network as someone mentioned in the thread.  The good news is that should be able to be fixed with a software update and probably isn't a hardware issues per se. 

  • by greens819,

    greens819 greens819 Sep 24, 2016 4:47 AM in response to Jaalwine
    Level 1 (4 points)
    Sep 24, 2016 4:47 AM in response to Jaalwine

    I am having the same problem


    Since getting my iPhone 7 (128 GB, Verizon) when I use Waze and google maps it makes the signal weaken in areas with adequate cell coverage and then gets stuck on "no service". Only fix is toggling airplane mode and closing the app. 

     

    I have reset my phone, reinstalled the app and gotten a new SIM card, nothing works.


    If I don't get this fixed soon I will have to return my phone as I need these apps working

  • by dorotka30,

    dorotka30 dorotka30 Sep 24, 2016 5:07 AM in response to Jaalwine
    Level 1 (4 points)
    Sep 24, 2016 5:07 AM in response to Jaalwine

    same issue here with both my husband's and mine iphone 7's...signal completely lost when using waze couple time during each travel inciden...For the amount of money apple is charging for the phone I would think they test the phones in real life scenarios...so disappointed with this new phone...Is Apple addressing the issue????

  • by ViperD,

    ViperD ViperD Sep 24, 2016 5:48 AM in response to dorotka30
    Level 1 (4 points)
    iPhone
    Sep 24, 2016 5:48 AM in response to dorotka30

    I've only seen people mention Verizon as their provider.  I am experiencing this issue and am using Sprint, which uses the same internal cellular modem.  Is anyone experiencing this who bought the at&t model?

  • by Mdsmith370,

    Mdsmith370 Mdsmith370 Sep 24, 2016 6:58 AM in response to Jaalwine
    Level 1 (4 points)
    iPhone
    Sep 24, 2016 6:58 AM in response to Jaalwine

    Same issue. I go for a walk everyday the same route.  I use my phone the entire walk and have never had an issue. Got the 7 on Verizon yesterday. I've done the walk twice now and both times every 30 sec I drop service. LTE goes off and I lose internet connection completely. It stays off about 5 sec then comes back. Did this the entire walk. Took my wife's 5s with me this morning and watched side by side. 5s never dropped. 7 dropped 17 times.

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