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Q: iPhone 7 front camera flickering HDR during FaceTime

Today i have recieved my new iPhone 7. During a FaceTime call my video was constantly changing from bright to dark. When i moved the camera focus (early evening brightness) to a bright light just behind me the HDR processing does nog seem to know the correct brightness levels. This caused flickering of my camera image from bright to dark. Not a very nice way of having a FaceTime conversation. Does anyone else have the same issues? Does this need to be resolved in a software fix or can the auto HDR mode be disabled somehow?

iPhone 7, iOS 10, Updated to latest iOS

Posted on Sep 16, 2016 2:01 PM

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Q: iPhone 7 front camera flickering HDR during FaceTime

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  • by lupohki,

    lupohki lupohki Oct 2, 2016 3:43 PM in response to Vickynick
    Level 1 (4 points)
    iPhone
    Oct 2, 2016 3:43 PM in response to Vickynick

    I have the same problem.  Exposure keeps changing even if the camera isn't moving.  When it settles, sometimes it's overexposed.  256gb 7 plus IOS 10.1 beta

  • by dtanpcs,

    dtanpcs dtanpcs Oct 2, 2016 6:23 PM in response to lupohki
    Level 1 (4 points)
    Oct 2, 2016 6:23 PM in response to lupohki

    I believe it is the facial recognition software in Facetime interacting with the exposure control software.

    Rotating the camera 90 or even 180 degrees makes the problem go away.

    Facetime doesn't recognize rotated faces as well :-)

  • by Jcc8t7,

    Jcc8t7 Jcc8t7 Oct 4, 2016 6:39 AM in response to Vickynick
    Level 1 (4 points)
    Oct 4, 2016 6:39 AM in response to Vickynick

    Same issue as described, iPhone 7 Plus, Black, 256 GB, running 10.0.2

     

    camera brightness alternating high and low and occasionally flashing green as though it were resetting, seems to be straining the system in some way, i live 4 hours from the nearest store so hopefully an update can resolve...

  • by Jcsrex,

    Jcsrex Jcsrex Oct 6, 2016 7:22 PM in response to Vickynick
    Level 1 (4 points)
    iPhone
    Oct 6, 2016 7:22 PM in response to Vickynick

    iPhone 7+ 128GB iOS 10.0.2 no carrier lock, same issues as described, the bright full screen green flashing is annoying everyone I ft, looking great for Apple and it's early adopters when I tell them it's the newest and best iPhone yet. Thanks, Apple.

  • by Chiara R,

    Chiara R Chiara R Oct 9, 2016 8:48 AM in response to Vickynick
    Level 1 (4 points)
    iPhone
    Oct 9, 2016 8:48 AM in response to Vickynick

    I am having the same issue (iPhone 7 128GB silver iOS 10.0.2). I have changed 3 iPhones 7 for the same problem: the brightness of the front camera is continuously changing during FaceTime, making it impossible to use it (everything is becoming white).  I have contacted the Apple support, restored the iPhone without using the backup but the issue remains.

  • by dtraser,

    dtraser dtraser Oct 10, 2016 2:02 PM in response to Vickynick
    Level 1 (18 points)
    Oct 10, 2016 2:02 PM in response to Vickynick

    I've had this same thing happen as well. Today I discovered when the FaceTime camera starts doing it's goofy cycle, switching to the rear camera briefly then back to the FaceTime camera, the situation stabilizes. I've also noticed pausing the FaceTime session then going back makes the issue start almost immediately. If I'm on the right track then I think it's likely software based.

     

    iPhone 7, 128 GB, IOS 10.0.2

  • by JeffBritton,

    JeffBritton JeffBritton Oct 10, 2016 2:17 PM in response to Vickynick
    Level 1 (4 points)
    iPhone
    Oct 10, 2016 2:17 PM in response to Vickynick

    I'm having the exact same problem and I contacted apple support and they were no help. They had me restart my phone and then restore it as well and it still didn't work. They said they had no solution and then recommended that I go to the Apple Store and have it checked out by someone there.

  • by scribblesongs,

    scribblesongs scribblesongs Oct 12, 2016 3:29 PM in response to Vickynick
    Level 1 (4 points)
    Oct 12, 2016 3:29 PM in response to Vickynick

    I have this exact problem.  Iphone 7 plus, 256g, tmobile (but I doubt that part matters).  It happens to me randomly when I use the camera.  I've never Facetimed on this phone yet.  Camera occasionally stays pitch black and then pulses bright, black, bright, black - over and over.  The only way I've found that fixes it for me is a hard reboot of the phone.  iOs 10.0.2 here.  It's a brand new phone .  I'm thinking it's either got to be a bug in software - if not, then it's a hardware issue.  Glad to know I'm not alone.

  • by cschfx ,

    cschfx cschfx Oct 14, 2016 2:21 PM in response to Vickynick
    Level 1 (4 points)
    Oct 14, 2016 2:21 PM in response to Vickynick

    I am having then same issue with my unlocked iPhone 7 Plus 256Gb (Camera goes from dark to light the entire call).Had a chat with support then went to the Apple Store for support. A reset of the phone temporarily resolved the issue (tested while in store) but is happening again. Hoping the next update resolves this issue otherwise I may return the phone.

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